Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Whether dealing with custom rates, seasonal prices, fluctuating tax fees, or proration calculations, BillMaster is equipped to manage even the most intricate billing rate frameworks! You can send invoices via email to utility customers upon their request. Additionally, statements can be securely posted on an integrated website, allowing customers to access their current and past bills, make payments, and request various services from customer support, including setting up recurring ACH and credit card payments. Customize your billing statements and invoices to perfectly match your vision with numerous options for usage graphs, charts, and notes. By utilizing BillMaster’s fully integrated solution for outsourced printing, preparation, and mailing of statements, newsletters, and other documents, you can streamline your operations and cut down on overhead costs. Furthermore, Data West offers WebShare, an effective and straightforward solution for online Bill Presentment and Payment, ensuring a user-friendly experience for customers. This comprehensive approach to billing not only enhances efficiency but also improves customer satisfaction.

Description

Hansen CIS is a market-tailored customer information software suite built for utilities worldwide. It enables energy, water, and utility providers to manage the entire customer service journey through a unified digital platform. Hansen CIS combines customer management, metering, billing, payments, and reporting into one integrated solution. The platform supports both regulated and deregulated markets across APAC, EMEA, and the Americas. Hansen CIS leverages modular architecture and open APIs to integrate quickly with existing systems. Automation improves operational efficiency and reduces cost-to-serve. Utilities gain a single view of the customer and a single system of record. Flexible deployment options support on-premises, cloud, or hybrid environments. Hansen CIS helps utilities innovate incrementally while maintaining operational stability. It transforms utilities into next-generation, experience-driven service providers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Data West

Founded

1975

Country

United States

Website

www.dwcorp.com

Vendor Details

Company Name

Hansen Technologies

Founded

1971

Country

Australia

Website

www.hansencx.com/hansen-suite/energy-and-utilities/hansen-cis/

Product Features

Utility Billing

ACH Payment Processing Yes 
Account Management Yes 
Billing & Invoicing Yes 
Cable No 
Collections Management Yes 
Customer Management Yes 
Electricity No 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out No 
Natural Gas No 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management No 
Trash No 
Water Yes 
Work Order Management Yes 

Product Features

Billing and Provisioning

Billing & Invoicing Yes 
Carrier Access Billing No 
Contract Management No 
Customer Accounts No 
Customizable Billing Yes 
Flexible Rate Tables No 
Internet No 
Order Management No 
Post-Paid Systems Yes 
Pre-Paid Systems Yes 
Provisioning No 
Rating No 
Self Service Portal No 
Service Order System No 
VoIP No 

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing Yes 
Cable No 
Collections Management No 
Customer Management No 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out No 
Natural Gas No 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 

Alternatives

Alternatives

IMS Utility Billing Reviews

IMS Utility Billing

Information Management Services
PowerDesk Reviews

PowerDesk

Brady Technologies
CUBIC Reviews

CUBIC

FREY Municipal Software
Diamond Billing Engine Reviews

Diamond Billing Engine

Diamond Concepts and Consulting