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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our telecom expense management solution effectively minimizes the intricacies, manual coding, and overall expenditures associated with your telecom costs. By streamlining the billing process, it not only saves your organization money but also enhances operational efficiency. Clients benefit from a comprehensive view of their telecom expenses and usage over the past six months, which includes insights into total spending, service maps, inventory tracking, and both individual and departmental usage statistics. The user-friendly client portal allows for straightforward approval of payments, purchases, and disputes, making the management of expenses more accessible. This web-based software also employs automation and extensive analysis to proactively lower costs. When paired with our skilled account managers, we are able to pinpoint and realize significant savings in an efficient manner. This collaborative approach ultimately leads to exceptional returns on investment for our clients, reinforcing the value of our services. Additionally, our commitment to continuous improvement ensures that clients remain informed and empowered in managing their telecom expenditures effectively.

Description

OfficeWatch Call Reporting, a powerful telemanagement tool for enterprises, simplifies the management of the communication network and increases visibility. The dashboard features include tabs that list the most expensive, frequent dialed and highest-cost calls. This allows users to see a quick overview of all activity within their organization. Automatic notifications via email, screen popup and text to key personnel are a great way to reduce liability when an emergency call is placed. You can quickly distinguish misdials from true emergencies. Users can customize the dashboards and configuration settings to make the system work for them. The interface is intuitive and easy to use. OfficeWatch Call Reporting features a flexible reporting engine that allows users to schedule reports automatically without interrupting telecom administrators.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avaya Aura No 
Avaya IP Office No 
Cisco 5000 Series No 
MiCloud Connect No 
MiContact Center Business No 
MiVoice Business No 
NEC UNIVERGE No 

Integrations

Avaya Aura Yes 
Avaya IP Office Yes 
Cisco 5000 Series Yes 
MiCloud Connect Yes 
MiContact Center Business Yes 
MiVoice Business Yes 
NEC UNIVERGE Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Global Solutions

Founded

1992

Country

United States

Website

www.billgenie.com

Vendor Details

Company Name

Metropolis Technologies

Founded

1993

Country

United States

Website

www.metropolis.com

Product Features

Telecom Expense Management

Billing for Data Yes 
Billing for Voice No 
Call Monitoring Yes 
Chargeback Tracking No 
Contract Negotiation Yes 
Fixed Line Compatibility No 
Internal Cost Allocation Yes 
Mobile Line Compatibility Yes 
Usage Reporting Yes 

Product Features

Telecom Expense Management

Billing for Data No 
Billing for Voice Yes 
Call Monitoring Yes 
Chargeback Tracking Yes 
Contract Negotiation No 
Fixed Line Compatibility Yes 
Internal Cost Allocation Yes 
Mobile Line Compatibility Yes 
Usage Reporting Yes 

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