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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

BigHand Workflow Management offers a streamlined solution for task delegation that ensures work is seamlessly directed to the appropriate support staff at a cost-effective rate for the law firm while being tracked until completion. Management can leverage output reports to gain insights into crucial metrics such as work type, volume, capacity, and utilization, which aids in making informed decisions regarding resources and productivity. The platform provides tailored forms for various support tasks that a law firm may need, alongside options for single or multi-step workflows that can efficiently allocate tasks to the most economical resources. Users can record high-quality voice notes, add comments, or attach files for transcription, enhancing communication and documentation. Furthermore, a live feed showcases all support tasks, allowing for sorting and filtering based on work type, assigned user, priority, due date, author, and matter, among other criteria. Automatic time recording for each task handled by any member of the support team ensures accurate tracking of hours spent. Additionally, the system delivers both real-time and historical data regarding backlogs, throughput, service levels, and the overall effectiveness of the support team, empowering law firms to optimize their operations and improve service delivery. By enhancing visibility and accountability, BigHand Workflow Management ultimately supports law firms in achieving greater efficiency.

Description

HAQQ is an AI-powered legal work platform built for lawyers and non-lawyers who need faster drafting, research, review, analysis, and legal operations management. The platform combines Legal AI Chat and eFirm practice management so users can manage legal questions, contracts, matters, billing, CRM, documents, hearings, tasks, calendars, financials, KYC, leads, emails, and client portals in one place. HAQQ supports legal drafting, redlining, due diligence, compliance reports, litigation workflows, legal analysis, case summaries, contract drafting, legal research, and risk analysis. Its agentic operating system uses the Justinian Agentic Harness, which includes model selection, tool routing, sub-agent orchestration, memory, guardrails, deep reasoning, lookahead, rollback, and human-in-the-loop review. The platform can work with firm knowledge such as playbooks, policies, memos, templates, precedents, clause libraries, matter history, and other institutional memory. HAQQ connects to live legal sources including web search, statutes, case law, gazettes, regulatory databases, USPTO, EUIPO, and WIPO. Security and governance features include cross-matter isolation, audit trails, role-based access control, anonymization, encryption, GDPR, PDPL, ISO 42001, ISO 27001, and SOC 2 Type II controls. It supports users across MENA, Europe, the United States, South America, Asia, Africa, and more than 80 countries. HAQQ helps legal teams replace scattered tools with one secure system for AI legal work, practice management, collaboration, and client-ready output.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

NetDocuments Yes 
iManage Yes 

Integrations

NetDocuments No 
iManage No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

BigHand

Founded

1995

Country

United Kingdom

Website

www.bighand.com/en-us/our-solutions/workflow-management/

Vendor Details

Company Name

HAQQ

Founded

2022

Country

United States

Website

haqq.ai/

Product Features

Workflow Management

Access Controls/Permissions No 
Approval Process Control No 
Business Process Automation No 
Calendar Management No 
Compliance Tracking No 
Configurable Workflow No 
Customizable Dashboard No 
Document Management No 
Forms Management No 
Graphical Workflow Editor No 
Mobile Access No 
No-Code No 
Task Management No 
Third Party Integrations No 
Workflow Configuration No 

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