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features
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support

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Description

HCL BigFix is a Unified Endpoint Management (UEM) and automation platform designed to deliver Secure Resilient Operations by reducing risk, cost, and operational complexity across enterprise IT environments. Built on a single-agent, multi-platform architecture, HCL BigFix provides centralized management, security, and remediation for 165M+ endpoints across on-premises, hybrid, and multi-cloud environments. As AI-driven vulnerability discovery accelerates through frontier models such as Mythos, organizations face a growing challenge: exploitation timelines are shrinking faster than traditional remediation processes can respond. HCL BigFix helps close this gap by enabling near real-time remediation, automated compliance enforcement, and continuous risk reduction. BigFix combines infrastructure security, endpoint remediation, and digital employee experience automation within a single platform Core Platform Capabilities Infrastructure Security & Remediation: - Automates vulnerability remediation and patching across workstations, servers, virtual machines, and cloud workloads - Integrates with leading vulnerability scanners including Tenable, Qualys, and Rapid7 to close the gap between detection and fix Enterprise-Scale Endpoint Management: - Manages and secures 165M+ endpoints across nearly 120 operating system variants - Uses a resilient, distributed architecture that maintains policy enforcement even for offline or intermittently connected devices Digital Employee Experience & Autonomous Support: - Enhances endpoint health and employee productivity through proactive monitoring and automation - Powered by AEX, HCL BigFix’s agentic AI platform, enabling self-healing workflows, intelligent automation, and natural-language interaction

Description

TeamViewer DEX helps organizations create frustration-free digital experiences by identifying IT issues early and resolving them before users even notice. Its always-on analytics track performance across devices, applications, networks, and user behaviors to pinpoint bottlenecks in real time. IT teams can automate quick fixes, streamline workflows, and focus on strategic initiatives instead of reacting to endless tickets. Employees benefit from fewer disruptions, faster response times, and better support—whether in the office or working remotely. With improved patch success rates, lower incident volume, and early detection of anomalies, organizations strengthen their security posture. DEX also scales seamlessly, allowing IT teams to manage thousands of endpoints without additional strain. Businesses using TeamViewer DEX reduce IT costs, shorten resolution times, and achieve measurable productivity gains. The result is a reliable, efficient, and experience-centric IT environment.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Axonius Yes 
ServiceNow Yes 
Airlock Digital Yes 
AssetLabs Streamline License Tracker Yes 
Azure Virtual Desktop No 
Check Point Exposure Management Yes 
Citrix DaaS No 
Cynerio Yes 
HCL BigFix AEX Yes 
HCL BigFix Cloud Lifecycle Management Yes 
HCL BigFix Service Management Yes 
HCL MyXalytics Yes 
HCL iAutomate Yes 
IBM QRadar SIEM Yes 
IGEL No 
Licenseware Yes 
Medigate Yes 
NorthStar Navigator Yes 
Notus Yes 
Panaseer Yes 

Integrations

Axonius Yes 
ServiceNow Yes 
Airlock Digital No 
AssetLabs Streamline License Tracker No 
Azure Virtual Desktop Yes 
Check Point Exposure Management No 
Citrix DaaS Yes 
Cynerio No 
HCL BigFix AEX No 
HCL BigFix Cloud Lifecycle Management No 
HCL BigFix Service Management No 
HCL MyXalytics No 
HCL iAutomate No 
IBM QRadar SIEM No 
IGEL Yes 
Licenseware No 
Medigate No 
NorthStar Navigator No 
Notus No 
Panaseer No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

HCL Software

Founded

1991

Country

India

Website

www.hcl-software.com/bigfix

Vendor Details

Company Name

TeamViewer

Founded

2005

Country

Germany

Website

www.teamviewer.com/en-us/products/dex/

Product Features

Endpoint Detection and Response (EDR)

Behavioral Analytics No 
Blacklisting/Whitelisting No 
Continuous Monitoring No 
Malware/Anomaly Detection No 
Prioritization No 
Remediation Management No 
Root Cause Analysis No 

Endpoint Protection

Activity Log No 
Antivirus No 
Application Security No 
Behavioral Analytics No 
Device Management No 
Encryption No 
Signature Matching No 
Web Threat Management No 
Whitelisting / Blacklisting No 

Alternatives

Alternatives