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Description

HCL BigFix is a Unified Endpoint Management (UEM) and automation platform designed to deliver Secure Resilient Operations by reducing risk, cost, and operational complexity across enterprise IT environments. Built on a single-agent, multi-platform architecture, HCL BigFix provides centralized management, security, and remediation for 165M+ endpoints across on-premises, hybrid, and multi-cloud environments. As AI-driven vulnerability discovery accelerates through frontier models such as Mythos, organizations face a growing challenge: exploitation timelines are shrinking faster than traditional remediation processes can respond. HCL BigFix helps close this gap by enabling near real-time remediation, automated compliance enforcement, and continuous risk reduction. BigFix combines infrastructure security, endpoint remediation, and digital employee experience automation within a single platform Core Platform Capabilities Infrastructure Security & Remediation: - Automates vulnerability remediation and patching across workstations, servers, virtual machines, and cloud workloads - Integrates with leading vulnerability scanners including Tenable, Qualys, and Rapid7 to close the gap between detection and fix Enterprise-Scale Endpoint Management: - Manages and secures 165M+ endpoints across nearly 120 operating system variants - Uses a resilient, distributed architecture that maintains policy enforcement even for offline or intermittently connected devices Digital Employee Experience & Autonomous Support: - Enhances endpoint health and employee productivity through proactive monitoring and automation - Powered by AEX, HCL BigFix’s agentic AI platform, enabling self-healing workflows, intelligent automation, and natural-language interaction

Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HCL BigFix Service Management Yes 
ServiceNow Yes 
Boomi No 
Check Point Exposure Management Yes 
Cherwell Software No 
Condeco No 
HCL BigFix AEX Yes 
HCL IntelliOps Event Management No 
HCL iAutomate Yes 
Kibana No 
LayerX No 
Medigate Yes 
Microsoft System Center No 
MuleSoft Anypoint Platform No 
MuleSoft RPA No 
NorthStar Navigator Yes 
Notus Yes 
Panaseer Yes 
SysTrack No 
WorkFusion No 

Integrations

HCL BigFix Service Management Yes 
ServiceNow Yes 
Boomi Yes 
Check Point Exposure Management No 
Cherwell Software Yes 
Condeco Yes 
HCL BigFix AEX No 
HCL IntelliOps Event Management Yes 
HCL iAutomate No 
Kibana Yes 
LayerX Yes 
Medigate No 
Microsoft System Center Yes 
MuleSoft Anypoint Platform Yes 
MuleSoft RPA Yes 
NorthStar Navigator No 
Notus No 
Panaseer No 
SysTrack Yes 
WorkFusion Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

HCL Software

Founded

1991

Country

India

Website

www.hcl-software.com/bigfix

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Product Features

Endpoint Detection and Response (EDR)

Behavioral Analytics No 
Blacklisting/Whitelisting No 
Continuous Monitoring No 
Malware/Anomaly Detection No 
Prioritization No 
Remediation Management No 
Root Cause Analysis No 

Endpoint Protection

Activity Log No 
Antivirus No 
Application Security No 
Behavioral Analytics No 
Device Management No 
Encryption No 
Signature Matching No 
Web Threat Management No 
Whitelisting / Blacklisting No 

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Alternatives

Alternatives

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