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Average Ratings 0 Ratings

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features
design
support

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Description

HCL BigFix is a Unified Endpoint Management (UEM) and automation platform designed to deliver Secure Resilient Operations by reducing risk, cost, and operational complexity across enterprise IT environments. Built on a single-agent, multi-platform architecture, HCL BigFix provides centralized management, security, and remediation for 165M+ endpoints across on-premises, hybrid, and multi-cloud environments. As AI-driven vulnerability discovery accelerates through frontier models such as Mythos, organizations face a growing challenge: exploitation timelines are shrinking faster than traditional remediation processes can respond. HCL BigFix helps close this gap by enabling near real-time remediation, automated compliance enforcement, and continuous risk reduction. BigFix combines infrastructure security, endpoint remediation, and digital employee experience automation within a single platform Core Platform Capabilities Infrastructure Security & Remediation: - Automates vulnerability remediation and patching across workstations, servers, virtual machines, and cloud workloads - Integrates with leading vulnerability scanners including Tenable, Qualys, and Rapid7 to close the gap between detection and fix Enterprise-Scale Endpoint Management: - Manages and secures 165M+ endpoints across nearly 120 operating system variants - Uses a resilient, distributed architecture that maintains policy enforcement even for offline or intermittently connected devices Digital Employee Experience & Autonomous Support: - Enhances endpoint health and employee productivity through proactive monitoring and automation - Powered by AEX, HCL BigFix’s agentic AI platform, enabling self-healing workflows, intelligent automation, and natural-language interaction

Description

GenticFlow serves as a comprehensive IT support and endpoint-management platform tailored for internal IT teams and managed service providers. This versatile solution integrates various functionalities including endpoint monitoring, operating system updates, application inventory management, Microsoft 365 oversight, user assistance, ticketing, investigative tools, and technician resources all within a single workspace. Teams can efficiently handle tasks by starting from a user request, a monitoring alert, or an open ticket, then assess endpoint findings and suggested actions before applying approved remedies or utilizing remote control, terminal, and file transfer capabilities. Technicians are able to confirm results and document their actions along with outcomes in support records. GenticFlow features an integrated ticketing system and offers connections to compatible PSA and service-desk solutions, in addition to tools for identity, security, cloud, and networking. It also provides native applications for iOS and Android to facilitate mobile ticket handling and endpoint management. The platform is cloud-hosted under the Smart option, while the Hero version introduces workflow automation, API and MCP access, along with a self-hosted alternative that requires a minimum of 500 endpoints. With its multifaceted capabilities, GenticFlow addresses the diverse needs of IT teams and enhances their operational efficiency.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ServiceNow Yes 
Autotask PSA No 
Axonius Yes 
Cynerio Yes 
Freshdesk No 
Freshservice No 
HCL BigFix AEX Yes 
HCL BigFix Cloud Lifecycle Management Yes 
HCL MyXalytics Yes 
HCL iAutomate Yes 
HaloPSA No 
IBM QRadar SIEM Yes 
Jira Service Management No 
Licenseware Yes 
Model Context Protocol (MCP) No 
NorthStar Navigator Yes 
Notus Yes 
Okta No 
Panaseer Yes 
TOPdesk No 

Integrations

ServiceNow Yes 
Autotask PSA Yes 
Axonius No 
Cynerio No 
Freshdesk Yes 
Freshservice Yes 
HCL BigFix AEX No 
HCL BigFix Cloud Lifecycle Management No 
HCL MyXalytics No 
HCL iAutomate No 
HaloPSA Yes 
IBM QRadar SIEM No 
Jira Service Management Yes 
Licenseware No 
Model Context Protocol (MCP) Yes 
NorthStar Navigator No 
Notus No 
Okta Yes 
Panaseer No 
TOPdesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HCL Software

Founded

1991

Country

India

Website

www.hcl-software.com/bigfix

Vendor Details

Company Name

GenticFlow Ltd.

Founded

2025

Country

Ireland

Website

www.genticflow.com

Product Features

Endpoint Detection and Response (EDR)

Behavioral Analytics No 
Blacklisting/Whitelisting No 
Continuous Monitoring No 
Malware/Anomaly Detection No 
Prioritization No 
Remediation Management No 
Root Cause Analysis No 

Endpoint Protection

Activity Log No 
Antivirus No 
Application Security No 
Behavioral Analytics No 
Device Management No 
Encryption No 
Signature Matching No 
Web Threat Management No 
Whitelisting / Blacklisting No 

Product Features

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Alternatives

Alternatives

No Alternatives