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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BigFish stands out as a premier E-commerce platform built upon the OFBiz open-source framework, which underpins numerous E-commerce and ERP applications. By further refining and simplifying OFBiz, BigFish showcases its capabilities, transforming it into a comprehensive ERP system alongside a versatile multi-channel retail solution. Designed to be simple, object-oriented, robust, and secure, BigFish is loaded with features aimed at empowering businesses rather than overwhelming their IT departments. It offers everything needed to swiftly establish a revenue-generating website, functioning as a complete framework with essential functionalities to kickstart online sales. Additionally, BigFish allows for customization to incorporate further features as required, ensuring flexibility for diverse business needs. A standout aspect is the BigFish Admin Module, which provides an intuitive interface for managing daily operations vital to any successful E-commerce venture, thus enhancing overall efficiency and effectiveness. This combination of user-friendliness and powerful tools positions BigFish as an invaluable asset for businesses looking to thrive in the digital marketplace.

Description

The ACD model is designed to optimize the balance between customer service excellence and operational efficiency by incorporating various strategies such as saturation, sequence, and priority. By implementing this model, businesses can enhance visitor satisfaction through the automatic identification of repeat customers, allowing for quick access to their information and past conversations. This facilitates agents' understanding of crucial customer details, thereby improving the overall communication efficiency. Furthermore, Live800 enhances this experience with its automatic process design, enabling agents to seamlessly manage multiple chats from various sources and channels simultaneously. The Frequent Response Suggestion feature in Live800 stores a plethora of commonly used texts, links, and files, allowing agents to respond to visitors with a single click. Additionally, Live800 intelligently predicts the required responses as agents type, eliminating the hassle of searching extensively for information. Overall, this integrated system significantly streamlines customer interactions, ultimately leading to better service outcomes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Logishop Yes 

Integrations

Logishop No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Solveda

Website

www.solveda.com/bigfish/

Vendor Details

Company Name

GoldArmor

Founded

2003

Country

China

Website

en.live800.com

Product Features

eCommerce

CRM Yes 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security Yes 
Email Marketing No 
Inventory Management No 
Kitting Yes 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management No 
Product Configurator No 
Promotions Management Yes 
Returns Management No 
Reviews Management Yes 
SEO Management Yes 
Shopping Cart No 
Templates Yes 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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