Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
BigFish stands out as a premier E-commerce platform built upon the OFBiz open-source framework, which underpins numerous E-commerce and ERP applications. By further refining and simplifying OFBiz, BigFish showcases its capabilities, transforming it into a comprehensive ERP system alongside a versatile multi-channel retail solution. Designed to be simple, object-oriented, robust, and secure, BigFish is loaded with features aimed at empowering businesses rather than overwhelming their IT departments. It offers everything needed to swiftly establish a revenue-generating website, functioning as a complete framework with essential functionalities to kickstart online sales. Additionally, BigFish allows for customization to incorporate further features as required, ensuring flexibility for diverse business needs. A standout aspect is the BigFish Admin Module, which provides an intuitive interface for managing daily operations vital to any successful E-commerce venture, thus enhancing overall efficiency and effectiveness. This combination of user-friendliness and powerful tools positions BigFish as an invaluable asset for businesses looking to thrive in the digital marketplace.
Description
The ACD model is designed to optimize the balance between customer service excellence and operational efficiency by incorporating various strategies such as saturation, sequence, and priority. By implementing this model, businesses can enhance visitor satisfaction through the automatic identification of repeat customers, allowing for quick access to their information and past conversations. This facilitates agents' understanding of crucial customer details, thereby improving the overall communication efficiency. Furthermore, Live800 enhances this experience with its automatic process design, enabling agents to seamlessly manage multiple chats from various sources and channels simultaneously. The Frequent Response Suggestion feature in Live800 stores a plethora of commonly used texts, links, and files, allowing agents to respond to visitors with a single click. Additionally, Live800 intelligently predicts the required responses as agents type, eliminating the hassle of searching extensively for information. Overall, this integrated system significantly streamlines customer interactions, ultimately leading to better service outcomes.
API Access
Has API
No
API Access
Has API
No
Integrations
Logishop
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Solveda
Website
www.solveda.com/bigfish/
Vendor Details
Company Name
GoldArmor
Founded
2003
Country
China
Website
en.live800.com
Product Features
eCommerce
CRM
Yes
Catalog Management
No
Channel Management
No
Customer Accounts
No
Data Security
Yes
Email Marketing
No
Inventory Management
No
Kitting
Yes
Loyalty Program
No
Mobile Access
Yes
Multi-Store Management
Yes
Order Management
No
Product Configurator
No
Promotions Management
Yes
Returns Management
No
Reviews Management
Yes
SEO Management
Yes
Shopping Cart
No
Templates
Yes
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes