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Description

Quickly visualize the organization's hierarchy and locate colleagues in mere seconds. Unread messages will be clearly indicated, while notification alerts about read statuses will be sent through Bigant. This application is designed with administrators in mind, allowing for hosting on private servers, simple configurations, and a robust server console. All text and file communications are meticulously logged on both the client and server sides, ensuring that everything remains traceable. The delivery of messages via BigAnt is guaranteed, and you'll receive notifications when your contacts return and view your messages. IT professionals within your organization will appreciate this functionality, as it enables them to assist you with any issues related to your computer system and provides you with the ability to fully access your workstation while away from the office. As a native on-premises application, BigAnt enables the creation of a highly available independent LAN/WAN messaging system, empowering you with complete control over your data. With its user-friendly interface, you'll find communication within your organization more efficient than ever.

Description

HelpNinja was designed specifically for small enterprises seeking an uncomplicated helpdesk solution at a reasonable cost. While some helpdesk systems initially start off straightforward, they often become overly complicated to accommodate larger clients, which leads to an increase in features and pricing. Recognizing this gap, we aimed to create a helpdesk that remains user-friendly and maintains its budget-friendly pricing, catering to smaller businesses with limited finances. Traditional email management can be overwhelming, resulting in a clutter of unread messages and a lack of clarity regarding which conversations require follow-up and which have been resolved. HelpNinja streamlines this process by allowing users to close a conversation after sending a reply, reopening it automatically when a new response is received. Furthermore, it provides a centralized platform for teams to manage all social media inquiries, enabling them to handle Twitter mentions and Facebook messages efficiently from one location. This integration fosters better collaboration among team members and ensures that no customer inquiry slips through the cracks.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Desktop.com No 
Doc-O-Matic Yes 
Pabbly Connect No 
Shift No 
Stackreaction No 

Integrations

Desktop.com Yes 
Doc-O-Matic No 
Pabbly Connect Yes 
Shift Yes 
Stackreaction Yes 

Pricing Details

$458 one-time payment
Free Trial No 
Free Version No 

Pricing Details

$29 per month
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

DR MyCommerce

Website

www.bigantsoft.com

Vendor Details

Company Name

Helpninja

Founded

2018

Country

India

Website

helpninja.com

Product Features

Collaboration

Brainstorming No 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management Yes 
Content Management No 
Document Management Yes 
Project Management No 
Real Time Editing Yes 
Task Management No 
Version Control No 
Video Conferencing Yes 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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