Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Quickly visualize the organization's hierarchy and locate colleagues in mere seconds. Unread messages will be clearly indicated, while notification alerts about read statuses will be sent through Bigant. This application is designed with administrators in mind, allowing for hosting on private servers, simple configurations, and a robust server console. All text and file communications are meticulously logged on both the client and server sides, ensuring that everything remains traceable. The delivery of messages via BigAnt is guaranteed, and you'll receive notifications when your contacts return and view your messages. IT professionals within your organization will appreciate this functionality, as it enables them to assist you with any issues related to your computer system and provides you with the ability to fully access your workstation while away from the office. As a native on-premises application, BigAnt enables the creation of a highly available independent LAN/WAN messaging system, empowering you with complete control over your data. With its user-friendly interface, you'll find communication within your organization more efficient than ever.
Description
HelpNinja was designed specifically for small enterprises seeking an uncomplicated helpdesk solution at a reasonable cost. While some helpdesk systems initially start off straightforward, they often become overly complicated to accommodate larger clients, which leads to an increase in features and pricing. Recognizing this gap, we aimed to create a helpdesk that remains user-friendly and maintains its budget-friendly pricing, catering to smaller businesses with limited finances. Traditional email management can be overwhelming, resulting in a clutter of unread messages and a lack of clarity regarding which conversations require follow-up and which have been resolved. HelpNinja streamlines this process by allowing users to close a conversation after sending a reply, reopening it automatically when a new response is received. Furthermore, it provides a centralized platform for teams to manage all social media inquiries, enabling them to handle Twitter mentions and Facebook messages efficiently from one location. This integration fosters better collaboration among team members and ensures that no customer inquiry slips through the cracks.
API Access
Has API
No
API Access
Has API
No
Integrations
Desktop.com
No
Doc-O-Matic
Yes
Pabbly Connect
No
Shift
No
Stackreaction
No
Integrations
Desktop.com
Yes
Doc-O-Matic
No
Pabbly Connect
Yes
Shift
Yes
Stackreaction
Yes
Pricing Details
$458 one-time payment
Free Trial
No
Free Version
No
Pricing Details
$29 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
DR MyCommerce
Website
www.bigantsoft.com
Vendor Details
Company Name
Helpninja
Founded
2018
Country
India
Website
helpninja.com
Product Features
Collaboration
Brainstorming
No
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
Yes
Content Management
No
Document Management
Yes
Project Management
No
Real Time Editing
Yes
Task Management
No
Version Control
No
Video Conferencing
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
No
Ticket Management
No