Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A revolutionary shopping experience enhanced by cutting-edge technology, designed to maximize conversions. Your AI-driven sales representative is tailored specifically to your needs, ensuring effortless access and alignment with your brand's identity. Engaging conversation prompts are thoughtfully selected by the brand, leading to personalized product suggestions. With expert shopping guidance readily available in real-time, it offers high-quality recommendations delivered in a warm and approachable manner, while also delivering quick responses to intricate inquiries. This seamless interaction transforms online shopping into a more enjoyable and efficient process.
Description
Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.
API Access
Has API
No
API Access
Has API
No
Integrations
Avaya Experience Platform
No
Cisco Unified Contact Center
No
Elastic Observability
No
Five9
No
Genesys Cloud CX
No
Google Cloud Platform
No
Google Contacts
No
LivePerson
No
[24]7.ai
No
Integrations
Avaya Experience Platform
Yes
Cisco Unified Contact Center
Yes
Elastic Observability
Yes
Five9
Yes
Genesys Cloud CX
Yes
Google Cloud Platform
Yes
Google Contacts
Yes
LivePerson
Yes
[24]7.ai
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.06 per session
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Big Sur AI
Website
bigsur.ai
Vendor Details
Company Name
Founded
1998
Country
United States
Website
cloud.google.com/agent-assist