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Average Ratings 0 Ratings

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Description

Big Mouth Survey offers an unlimited customer feedback solution designed to meet and exceed your clients' expectations. To gain a comprehensive understanding of what your customers want, it's essential to evaluate their needs both on an individual level and collectively. Regardless of whether you serve 25 clients or a vast number, gaining such insights requires a survey tool that can dynamically adjust its questions based on user interaction. With Big Mouth Survey, you can effortlessly run multiple surveys simultaneously, and even schedule them for specific days and times to maximize engagement. This platform's advanced branch logic technology ensures that pertinent questions are posed based on users' prior answers, enhancing the relevance of the feedback collected. Additionally, it encourages customers to provide online reviews, gathers their contact details for remarketing and referral opportunities, and keeps you informed with real-time updates on your business performance, ensuring that you're always in tune with your audience's needs. Ultimately, this comprehensive approach not only improves customer satisfaction but also drives your business success forward.

Description

Insocial provides a platform for gathering customer feedback at various stages throughout the customer journey, enabling businesses to derive actionable insights aimed at enhancing the overall customer experience! Customer Experience (CX) encompasses the entirety of interactions that occur between a business and its customers or potential customers, where each interaction is assessed against the expectations held by the customer. Failing to meet these expectations can hinder the development of customer loyalty and place you at a disadvantage against competitors in the long term. It's essential to collect critical customer feedback at key moments throughout the journey, allowing you to convert these experiences into real-time data that can be relayed back to your team. By leveraging insights from your customers, you can immediately enhance your online reputation across your website, social media platforms, and improve your visibility in Google search results through effective SEO and SEA strategies. Additionally, continuous feedback can lead to innovative improvements, creating a cycle of positive reinforcement that benefits both customers and the organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Bullhorn
Coosto
Flow.ai
Saysimple
TOPdesk

Integrations

Bullhorn
Coosto
Flow.ai
Saysimple
TOPdesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$250 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Big Mouth Survey

Founded

2019

Country

United States

Website

bigmouthsurvey.com

Vendor Details

Company Name

Insocial

Founded

2012

Country

Netherlands

Website

www.insocial.eu/en

Product Features

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Alternatives

Surveyed Reviews

Surveyed

Spicyfy Ventures