Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
Track greenhouse gas emissions effortlessly while receiving automatic notifications and comprehensive reports on a daily, monthly, or annual basis, tailored by meter, facility, or property portfolio. Verdafero InSights™ is a unique Software-as-a-Service (SaaS) solution that enables secure monitoring, analysis, and reporting across various utilities, accommodating property portfolios of any scale. This innovative platform also excels in identifying utility leaks, theft, and efficiency opportunities while providing trend forecasts. In addition, InSights™ effectively pinpoints potential upgrade projects that can mitigate future complications, optimize cost savings, and enhance operating profits. It facilitates the automatic calculation of greenhouse gas emissions necessary for environmental, social, and governance (ESG) and sustainability reporting. As recognized leaders in the field, Verdafero collaborates with both large and small enterprises to minimize their energy consumption and expenses via enhanced energy efficiency strategies. Their team of skilled engineers conducts thorough evaluations of energy usage within buildings, generating detailed reports that reveal critical areas needing attention and improvement. By leveraging Verdafero InSights™, businesses can ultimately foster a more sustainable and profitable operational framework.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Databricks
Yes
Itron Enterprise Meter Data Management
Yes
Salesforce
Yes
Snowflake
Yes
Integrations
Databricks
No
Itron Enterprise Meter Data Management
No
Salesforce
No
Snowflake
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Bidgely
Founded
2011
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Verdafero
Founded
2009
Country
United States
Website
www.verdafero.com
Product Features
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
Yes
Demand Planning
Yes
Electricity
Yes
Natural Gas
Yes
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No
Product Features
Emissions Management
Allowance Management
No
Automatic CO2 Calculation
No
Emission Inventory
No
Emission Reduction Planning
No
Emissions Monitoring
No
Emissions Trading
No
Frequency-Based Tasks
No
Permit Level Maintenance
No
Risk Management
No
ESG
Activity Dashboard
No
Analytics/Reporting
No
Audit Management
No
Benchmarking
No
Compliance Management
No
Data Visualization
No
Document Management
No
Performance Metrics
No
Risk Assessment
No
Utility Management Systems
Billing & Invoicing
Yes
Cable
No
Customer Management
No
Demand Planning
No
Electricity
Yes
Natural Gas
Yes
Plant Management
Yes
Service Call Management
No
Trash
Yes
Water
Yes
Work Order Management
No
Workforce Management
No