Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
Trilliant delivers reliable and adaptable solutions for smart grids and smart cities, built on a versatile, device-agnostic, multi-layer platform aimed at enhancing connectivity, promoting sustainability, boosting public safety, tackling Industrial Internet of Things (IIoT) challenges, and providing customers around the globe with exceptional technological choices. This platform allows energy companies, utilities, and municipalities to select only the crucial services and solutions they require, consolidating them into one robust system that encompasses communications, analytics, data services, advanced metering infrastructure for both electricity and water, distribution automation, demand response capabilities, the Prime Energy Suite, IIoT applications, sub-metering, and intelligent outdoor lighting. Additionally, it facilitates integration across wide area, neighborhood area, and cellular networks, along with seamless meter integration, all functioning harmoniously across various devices without restricting users to a single vendor, thereby enhancing operational flexibility. This comprehensive approach empowers stakeholders to create tailored solutions that best suit their specific needs while maintaining a commitment to innovation and efficiency.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Databricks
Yes
Itron Enterprise Meter Data Management
Yes
Salesforce
Yes
Snowflake
Yes
Integrations
Databricks
No
Itron Enterprise Meter Data Management
No
Salesforce
No
Snowflake
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Bidgely
Founded
2011
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Trilliant
Founded
2004
Country
United States
Website
trilliant.com
Product Features
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
Yes
Demand Planning
Yes
Electricity
Yes
Natural Gas
Yes
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No