Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.
Description
Preventing unexpected outages while swiftly addressing disturbances or emerging issues is essential. Meeting regulatory requirements and enhancing customer satisfaction can be achieved through immediate access to information and rapid restoration of service interruptions. As the grid evolves and becomes more intricate with the incorporation of distributed energy resources and storage solutions, these challenges simultaneously open doors to innovative approaches in power distribution management. The combination of smart meters, demand response systems, and distributed generation and storage—alongside advancements in grid automation—floods utility networks with data that must be adeptly managed to ensure efficient grid operations. Additionally, utilities are under increasing pressure from both regulators and customers to optimize grid performance and ensure dependable service at all times, which highlights the need for integrated management of distributed energy resources, including their monitoring, forecasting, optimization, and control. This integration not only enhances operational efficiency but also supports the transition toward a more resilient energy future.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Databricks
Yes
Itron Enterprise Meter Data Management
Yes
Salesforce
Yes
Siemens Grid Software
No
Snowflake
Yes
Integrations
Databricks
No
Itron Enterprise Meter Data Management
No
Salesforce
No
Siemens Grid Software
Yes
Snowflake
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Bidgely
Founded
2011
Country
United States
Website
www.bidgely.com
Vendor Details
Company Name
Siemens
Founded
1847
Country
Germany
Website
new.siemens.com/global/en/products/energy/energy-automation-and-smart-grid/grid-control/advanced-distribution-management.html
Product Features
Utility Management Systems
Billing & Invoicing
No
Cable
No
Customer Management
Yes
Demand Planning
Yes
Electricity
Yes
Natural Gas
Yes
Plant Management
No
Service Call Management
No
Trash
No
Water
No
Work Order Management
No
Workforce Management
No