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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.

Description

We offer a comprehensive solution to the utility management issues faced by emerging markets. Ensure you efficiently address uncollected payments while optimizing your revenue collection procedures. Recover as much as 75% of your losses and enjoy immediate savings once implemented. Leverage our AI-driven real-time load management insights to effectively shape the demand curve. Our various pricing plans are designed to meet the diverse needs of your utility. Opt for SmaaS to expedite your transition with minimal initial investment and immediate access to our platform. With Pylon, you can implement a robust advanced metering infrastructure that includes all necessary hardware, software, and communication systems. In 2017, our founders united upon realizing the significant hurdles within the utility sector and made a commitment to confront these challenges. They successfully developed a groundbreaking solution that revolutionizes traditional water and electricity providers into efficient, interoperable, and data-centric smart utilities. This innovative approach not only enhances operational efficiency but also positions utilities to better serve their communities.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Databricks Yes 
Honeywell Productivity Solutions No 
HubSpot Customer Platform No 
Itron Enterprise Meter Data Management Yes 
Roomote No 
Salesforce Yes 
Snowflake Yes 

Integrations

Databricks No 
Honeywell Productivity Solutions Yes 
HubSpot Customer Platform Yes 
Itron Enterprise Meter Data Management No 
Roomote Yes 
Salesforce No 
Snowflake No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Bidgely

Founded

2011

Country

United States

Website

www.bidgely.com

Vendor Details

Company Name

Pylon

Country

Egypt

Website

pylonump.com

Product Features

Utility Management Systems

Billing & Invoicing No 
Cable No 
Customer Management Yes 
Demand Planning Yes 
Electricity Yes 
Natural Gas Yes 
Plant Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 
Workforce Management No 

Product Features

Utility Management Systems

Billing & Invoicing No 
Cable No 
Customer Management No 
Demand Planning No 
Electricity No 
Natural Gas No 
Plant Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 
Workforce Management No 

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