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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.

Description

Our platform enables utility customers to enhance their decision-making capabilities and has demonstrated its effectiveness in driving significant changes in shopping habits across a large scale. With a single platform offering diverse solutions, no IT resources are necessary, and implementation can be completed in weeks instead of months. The Enervee Score® highlights energy efficiency, activating a previously dormant market where consumers now have the opportunity to make informed, energy-smart choices. The Enervee Products Choice Engine® effectively guides customers towards more efficient purchases, featuring over 10,000 products along with efficiency ratings, comprehensive cost analyses, and price comparison tools. Additionally, the Enervee Online Store facilitates the sale of energy-efficient products with Energy Saving Instant Rebates applied at the point of purchase across various categories. Consumers can access a comprehensive overview of products and offers from all leading retailers, including those eligible for instant rebates, all consolidated onto a single platform. Various incentives are available, catering to low-income households, demand response programs, downstream opportunities, and instant rebates, ensuring that all customers can benefit from energy efficiency. Ultimately, this approach fosters a more sustainable and informed consumer marketplace.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Databricks Yes 
Itron Enterprise Meter Data Management Yes 
Salesforce Yes 
Snowflake Yes 

Integrations

Databricks No 
Itron Enterprise Meter Data Management No 
Salesforce No 
Snowflake No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Bidgely

Founded

2011

Country

United States

Website

www.bidgely.com

Vendor Details

Company Name

Enervee

Founded

2010

Country

United States

Website

www.enervee.com

Product Features

Utility Management Systems

Billing & Invoicing No 
Cable No 
Customer Management Yes 
Demand Planning Yes 
Electricity Yes 
Natural Gas Yes 
Plant Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 
Workforce Management No 

Product Features

Utility Management Systems

Billing & Invoicing No 
Cable No 
Customer Management No 
Demand Planning No 
Electricity No 
Natural Gas No 
Plant Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 
Workforce Management No 

Alternatives

Alternatives