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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.

Description

Are you prepared to address the key elements propelling the transformation of energy systems and the complex scenarios that accompany them? Utilities can no longer adopt a passive stance. In an era dominated by prosumers, decentralized energy systems, and evolving generation and consumption habits, utilities need to proactively enhance value for the connected consumer while clarifying the often-overlooked advantages of remaining linked to the grid, ensuring all stakeholders can reap the rewards of the evolving distribution grid. A robust meter data management solution that emphasizes high data quality and automation is essential for seamless billing, operational improvements, and advancing beyond mere meter-to-cash processes. By maximizing the value derived from data, utilities can assess customer usage trends and optimize the distribution grid effectively. Incorporating big data from the outset fosters the generation of actionable and valuable insights, making the process of navigating difficult decisions significantly more manageable. This strategic approach not only benefits utilities but also reinforces consumer trust and engagement in the energy ecosystem.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Databricks Yes 
Itron Enterprise Meter Data Management Yes 
Salesforce Yes 
Snowflake Yes 
Utilihive No 

Integrations

Databricks No 
Itron Enterprise Meter Data Management No 
Salesforce No 
Snowflake No 
Utilihive Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Bidgely

Founded

2011

Country

United States

Website

www.bidgely.com

Vendor Details

Company Name

Siemens Digital Industries

Founded

1997

Country

United States

Website

new.siemens.com/global/en/products/energy/energy-automation-and-smart-grid/energyip-meter-data-management/energyip.html

Product Features

Utility Management Systems

Billing & Invoicing No 
Cable No 
Customer Management Yes 
Demand Planning Yes 
Electricity Yes 
Natural Gas Yes 
Plant Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 
Workforce Management No 

Product Features

Energy Management

Benchmarking No 
Bill Audit No 
Bill Database No 
Bill Importing No 
Budgeting & Forecasting No 
Compliance Management No 
Contract Management No 
Cost / Use Reporting No 
Emissions Monitoring No 
Energy Price Analysis No 
Facility Scheduling No 
Greenhouse Gas Tracking No 
Load Control No 
Load Forecasting No 
Meter Tracking No 
Risk Management No 
Weather Normalization No 

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