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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A 50% decrease in high bill inquiries has led to improved customer satisfaction. By proactively identifying cases that may lead to customer support needs, companies can preemptively address concerns. Implementing straightforward, timely, and actionable notifications offers a sophisticated method to engage with customers proactively, which helps lower the number of incoming calls. Providing tailored, proactive explanations for those who experience unexpectedly high bills prepares customers for potential changes in their energy usage patterns. Additionally, notifying customers about upcoming seasonal transitions and offering energy-saving suggestions can further enhance their experience. Integration with Google Home and Amazon Echo allows for personalized insights, enabling customers to inquire about billing, outages, itemization of appliances, bill forecasts, utility programs, and much more. Call center representatives often face challenges when addressing bill-related inquiries, which can lead to expensive escalations and unnecessary truck rolls. The Bidgely Bill Analyzer, an AI-driven tool for customer service representatives, equips agents with detailed appliance-level usage data for each customer, enhancing their ability to resolve issues effectively. In doing so, it not only streamlines the support process but also fosters a more informed and satisfied customer base.

Description

E-Link has created a user-friendly environment for dynamic data acquisition and delta updates across various geographies, allowing for the deployment of several applications that leverage this data-centric framework. This setup facilitates the real-time management of power supply through automation, ensuring that end users receive uninterrupted and high-quality electricity. We have the expertise to design, develop, and implement SCADA-DMS systems tailored for substation and distribution automation, thereby enhancing power supply management. Additionally, we offer smart metering solutions that empower consumers to monitor their electricity usage while also detecting fraud and preventing outages. The integration of bidirectional, real-time communication between energy meters and utility systems is essential for enabling smart grid operations that enhance the overall intelligence of the grid. Furthermore, our Street Lighting Solution allows for the remote monitoring and control of street lights, utilizing internet connectivity to facilitate seamless data uploads to a cloud application. This innovative approach not only improves operational efficiency but also contributes to better resource management in urban environments.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Databricks Yes 
Itron Enterprise Meter Data Management Yes 
Salesforce Yes 
Snowflake Yes 

Integrations

Databricks No 
Itron Enterprise Meter Data Management No 
Salesforce No 
Snowflake No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Bidgely

Founded

2011

Country

United States

Website

www.bidgely.com

Vendor Details

Company Name

eLink Software Technologies

Founded

2007

Country

India

Website

elinktechnologies.net/automation-solutions.html

Product Features

Utility Management Systems

Billing & Invoicing No 
Cable No 
Customer Management Yes 
Demand Planning Yes 
Electricity Yes 
Natural Gas Yes 
Plant Management No 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 
Workforce Management No 

Product Features

Utility Billing

ACH Payment Processing No 
Account Management Yes 
Billing & Invoicing Yes 
Cable Yes 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas No 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management No 
Service Call Management Yes 
Trash No 
Water Yes 
Work Order Management Yes 

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