Average Ratings 0 Ratings
Average Ratings 13 Ratings
Description
We provide actionable insights derived directly from our clients’ key stakeholders, including their customers and employees, which fosters ongoing enhancement of their strategies and business operations. Our approach is highly pragmatic, built on extensive experience in leadership positions within companies similar to those we serve. We possess a deep understanding of our clients' requirements and exhibit creativity in crafting tailored solutions. Each of our seasoned Client Executives acts as a dedicated point of contact, allowing us to thoroughly comprehend your business and ensuring a smooth collaboration. We eschew generic methodologies; instead, each project is uniquely designed to address the specific needs of our clients. Rather than producing reports filled with statistical data that may go unused, we prioritize operational insights that also deliver strategic benefits. Examples of our popular offerings include service recovery action alerts, reports based on customer feedback from the field, and notifications for employee recognition, all of which further enhance our clients' operations. In this way, we not only meet expectations but consistently work to exceed them.
Description
SurveyLab is online survey software that can be used by Customer Experience, Marketing, Human Resources, or Digital teams. It is used by over 85,000 customers in 65 counties. It offers real-time feedback, multiuser, and multi-language support as well as advanced analytical tools, branding and integration.
System offers full support for Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback and Employee Satisfaction.
API Access
Has API
API Access
Has API
Integrations
Dropbox
FreshMail
Google Analytics
LiveChat
Mailchimp
SALESmanago
Salesforce
Slack
Stackreaction
Zendesk
Integrations
Dropbox
FreshMail
Google Analytics
LiveChat
Mailchimp
SALESmanago
Salesforce
Slack
Stackreaction
Zendesk
Pricing Details
$2,000 one-time payment
Free Trial
Free Version
Pricing Details
$49.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Beyond Feedback
Founded
2011
Country
United States
Website
www.beyondfeedback.com
Vendor Details
Company Name
SurveyLab
Founded
2009
Country
Poland
Website
www.surveylab.com
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Forms Automation
Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
Polling
Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video
Pre-employment Testing
Aptitude Testing
Candidate Comparison
Candidate Management
Customizable Tests
Online Testing
Personality Testing
Pre-made Test Library
Real Time Reporting
Skill Testing
Test Authoring
Workflow Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video