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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We provide actionable insights derived directly from our clients’ key stakeholders, including their customers and employees, which fosters ongoing enhancement of their strategies and business operations. Our approach is highly pragmatic, built on extensive experience in leadership positions within companies similar to those we serve. We possess a deep understanding of our clients' requirements and exhibit creativity in crafting tailored solutions. Each of our seasoned Client Executives acts as a dedicated point of contact, allowing us to thoroughly comprehend your business and ensuring a smooth collaboration. We eschew generic methodologies; instead, each project is uniquely designed to address the specific needs of our clients. Rather than producing reports filled with statistical data that may go unused, we prioritize operational insights that also deliver strategic benefits. Examples of our popular offerings include service recovery action alerts, reports based on customer feedback from the field, and notifications for employee recognition, all of which further enhance our clients' operations. In this way, we not only meet expectations but consistently work to exceed them.

Description

For three decades, SMARTCRM has specialized in Customer Relationship Management, bringing together a wealth of over 500 man-years of expertise within our dedicated team. This extensive experience has culminated in the development of a CRM tool designed specifically by professionals for professionals. Are you in search of a CRM solution that isn't a one-size-fits-all option? Do you prefer a system tailored to your unique needs, while also prioritizing exceptional customer support? Would you appreciate direct assistance from the software's creator? Consider a modular CRM solution crafted by a specialist with nearly 30 years of experience in the D-A-CH region, a recognized veteran in the German CRM landscape. Not only do we provide advanced software, but we also offer a comprehensive range of services to enhance your experience and ensure your satisfaction. Our commitment to understanding and meeting your specific requirements sets us apart in the industry.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Inxmail No 
SAP Store No 

Integrations

Inxmail Yes 
SAP Store Yes 

Pricing Details

$2,000 one-time payment
Free Trial No 
Free Version No 

Pricing Details

Contact SMARTCRM for pricing details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Beyond Feedback

Founded

2011

Country

United States

Website

www.beyondfeedback.com

Vendor Details

Company Name

SMARTCRM

Founded

1992

Country

Germany

Website

smartcrm.de/

Product Features

360 Degree Feedback

Dashboard No 
Feedback / Surveys No 
Progress Tracking No 
Question Library No 
Rater Selection No 
Self Service Portal No 
Supports External Reviewers No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools No 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

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