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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Evaluating customer health scores and related metrics often leans heavily on subjective interpretations or relies on a limited set of insignificant data points. To adopt a genuinely data-driven approach, it is essential to harness the entirety of your available data to uncover meaningful signals that highlight potential risks and opportunities, thereby enhancing your decision-making capabilities. This comprehensive analysis allows you to identify trends, project customer lifetime value, anticipate churn, and pinpoint optimal actions that can bolster retention and drive revenue growth. Collaborating with our data science team can provide you with the necessary support to refine your strategies and adopt effective best practices in the process. Monitoring the reasons behind customer cancellations is crucial, as is recognizing which segments are lagging and which are thriving. While it’s impossible to retain every customer indefinitely, it’s noteworthy that former customers are 45% more likely to return than new customers are to convert. Although the goal is to implement data-driven processes and decisions, navigating the complexities of data science can be challenging. By taking a holistic approach to customer assessments, you can significantly improve your ability to make informed decisions that positively impact your organization.

Description

Custify is a customer success platform for B2B SaaS companies. Users can better meet customers' needs, reduce churn, and increase lifetime value. In addition to in-product usage insights, users can view data from CRM, support, billing, and other systems. Its dashboard displays relevant KPIs and client interactions. Additionally, Custify detects clients who get stuck during onboarding, whose trials are expiring, and whose usage is decreasing. It allows customer success managers to reach out proactively. A sophisticated automation engine is built for low-touch workflows.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Chargebee Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Salesforce Yes 
Amazon Web Services (AWS) Yes 
Cratejoy Yes 
Google Analytics No 
Google Cloud Platform Yes 
Microsoft Azure Yes 
Microsoft Dynamics 365 Yes 
Pipedrive No 
Recharge Yes 
Recurly Yes 
Segment No 
SendGrid Yes 
Stripe Yes 
Zapier No 
Zoho CRM No 

Integrations

Chargebee Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Salesforce Yes 
Amazon Web Services (AWS) No 
Cratejoy No 
Google Analytics Yes 
Google Cloud Platform No 
Microsoft Azure No 
Microsoft Dynamics 365 No 
Pipedrive Yes 
Recharge No 
Recurly No 
Segment Yes 
SendGrid No 
Stripe No 
Zapier Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

899$/mo
Up to 3 seats / users
Tracking of health scores / KPIs
Customer 360° profiles
Customer outreach directly from Custify
Customer segmentation
Tracking of customer lifecycles
Automation / Playbooks
Actionable task management
Custom integrations
Concierge onboarding
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Bellwethr

Founded

2017

Country

United States

Website

www.bellwethr.com

Vendor Details

Company Name

Custify

Founded

2017

Country

Romania

Website

www.custify.com

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

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