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Description
Beheard Labs is an innovative platform that harnesses the power of AI to enhance customer insights, enabling teams to effectively comprehend and respond to customer feedback. By integrating automation with sophisticated analytics, it simplifies the processes organizations use to gather, analyze, and utilize insights, allowing businesses to swiftly transform unprocessed feedback into straightforward and actionable insights. With Beheard, the time taken to derive these insights is significantly reduced.
Core Features
- Automated Research: Effortlessly query and categorize your database using natural language, initiate campaigns, and create reports without the need for manual effort.
- Customer Voice Agent: A constantly available AI agent that engages users with thoughtful, conversational queries through various channels such as email, Slack, in-app, or web platforms.
- Comprehensive Customer Profiles: Consolidate various sources of Voice of Customer data into cohesive profiles that offer recommendations for the next best action.
- Brand and Reputation Oversight: Identify positive experiences to encourage advocacy while proactively addressing negative feedback to safeguard your brand’s reputation and integrity.
This platform not only enhances efficiency but also significantly improves the quality of customer interactions.
Description
Our AI technology helps you analyze and categorize customer feedback from various sources such as support tickets, online reviews, call recordings, and surveys, enabling you to gain a clearer understanding of your natural language data. Customers provide a wealth of qualitative insights through multiple channels, including surveys, emails, chat interactions, and phone conversations. They commonly address inquiries about potential purchases or express intentions to return products. By leveraging Machine Learning, we can interpret the nuances associated with Churn and Retention. This allows you to swiftly pinpoint the characteristics, products, and types of feedback that are most strongly linked to Customer Retention and Churn, ultimately leading to more informed business decisions. Understanding these patterns can significantly enhance your ability to improve customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Aircall
Asana
Delighted
Intercom
Jira
Kustomer
Salesforce
X (Twitter)
Zendesk
Integrations
Aircall
Asana
Delighted
Intercom
Jira
Kustomer
Salesforce
X (Twitter)
Zendesk
Pricing Details
$3000/month
Free Trial
Free Version
Pricing Details
$249 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Beheard Labs
Founded
2024
Country
United States
Website
www.gobeheard.com
Vendor Details
Company Name
SupporTrends
Website
supportrends.com
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback