Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Keep a close eye on your essential business metrics, evaluate team performance, and implement our established strategies for effective up-selling and cross-selling within your team. Having analyzed over $5 billion in sales activities and more than 10 million business interactions, BeeCastle has refined its recommendation engines, checklists, and AI-driven prompts, empowering you to handle account management with assurance. Seamlessly integrating with your existing software, BeeCastle automates processes across platforms such as Microsoft Outlook, Teams, Xero, ConnectWise Manage, Datto AutoTask, and HaloPSA, among others, ensuring you have the tools needed for streamlined operations. This comprehensive approach not only enhances efficiency but also drives better results for your business.

Description

With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Datto RMM Yes 
Autotask PSA No 
Bigger Brains No 
ConnectBooster No 
ConnectWise CPQ No 
ConnectWise PSA Yes 
Datto Workplace No 
HaloPSA Yes 
Microsoft Outlook Yes 
Microsoft Power Automate No 
Microsoft Teams Yes 
QuoteWerks No 
Wise-Pay No 

Integrations

Datto RMM Yes 
Autotask PSA Yes 
Bigger Brains Yes 
ConnectBooster Yes 
ConnectWise CPQ Yes 
ConnectWise PSA No 
Datto Workplace Yes 
HaloPSA No 
Microsoft Outlook No 
Microsoft Power Automate Yes 
Microsoft Teams No 
QuoteWerks Yes 
Wise-Pay Yes 

Pricing Details

$299/month
Free Trial No 
Free Version No 

Pricing Details

$97 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

BeeCastle

Founded

2016

Country

Australia

Website

beecastle.com

Vendor Details

Company Name

DeskDirector

Founded

2012

Country

New Zealand

Website

www.deskdirector.com

Product Features

Revenue Intelligence

Actionable Insights No 
Alerts / Notifications No 
CRM Interactions No 
Call Scoring No 
Conversation Intelligence No 
Dashboard No 
Email/Message Interactions No 
Market Intelligence No 
Phone Call Interactions No 
Pipeline Visibility No 
Sales Coaching No 
Video Call Interactions No 

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Portal

Chat Yes 
Collaboration No 
Content Management Yes 
Document Management No 
File Sharing Yes 
Search No 

Alternatives

Thread Reviews

Thread

Thread Magic

Alternatives

CloudRadial Reviews

CloudRadial

Azurative
FlashRev Reviews

FlashRev

FlashIntel
Thread Reviews

Thread

Thread Magic