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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Beacon Core is a comprehensive platform created to enhance developer efficiency significantly. It features a robust, scalable cloud infrastructure suitable for enterprises, an up-to-date data warehouse, collaborative tools for developers, automation capabilities, and a well-structured production environment. Once developers are confident in their new features, they can deploy them to production using Beacon’s guided controls workflow. Source code is meticulously categorized, with various controls assigned to each category, allowing for the release of new features that pose minimal risk on the same day. Developed originally within the context of global investment banks, Beacon’s controls workflow promotes innovation while meeting stringent regulatory demands. We also assist in tailoring Beacon’s workflow, enabling you to strike a balance between innovation and necessary precautions. Moreover, the platform includes a user-friendly batch job scheduler, which automates routine tasks, allowing developers to concentrate on delivering value to the business effectively. This holistic approach not only streamlines processes but also empowers teams to innovate more freely and responsibly.

Description

ChatBeacon gives customer service and sales teams a choice in how they use AI. Operators can handle conversations themselves, receive AI assistance, or work alongside customer-facing Aria AI agents. When human help is needed, AI Escalation transfers the conversation to a live operator with context. Built by SmartMax Software, Inc., the platform offers live chat, SMS, video, co-browsing, guided chatbots, and workflow automation. Cue assists operators in finding answers, and Recall CRM surfaces details from previous interactions. Cloud, Dedicated Private Cloud, and On-Premise deployment options let organizations choose the environment that fits their needs. Every customer receives dedicated account management and U.S.-based product support. ChatBeacon charges no per-AI-resolution fees.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Median Cobrowse No 
Visual Studio Code Yes 

Integrations

Median Cobrowse Yes 
Visual Studio Code No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$39/operator/month
Shared Cloud: Launch $39/operator/month; Grow $69/operator/month, billed monthly. Scale: custom pricing. Dedicated Private Cloud and On-Premise are also available; contact ChatBeacon for pricing.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Beacon Platform

Founded

2014

Country

United States

Website

www.beacon.io/beacon-core/

Vendor Details

Company Name

SmartMax Software, Inc.

Founded

1993

Country

United States

Website

www.chatbeacon.ai/

Product Features

Application Development

Access Controls/Permissions No 
Code Assistance No 
Code Refactoring No 
Collaboration Tools No 
Compatibility Testing No 
Data Modeling No 
Debugging No 
Deployment Management No 
Graphical User Interface No 
Mobile Development No 
No-Code No 
Reporting/Analytics No 
Software Development No 
Source Control No 
Testing Management No 
Version Control No 
Web App Development No 

Data Warehouse

Ad hoc Query No 
Analytics No 
Data Integration No 
Data Migration No 
Data Quality Control No 
ETL - Extract / Transfer / Load No 
In-Memory Processing No 
Match & Merge No 

Infrastructure-as-a-Service (IaaS)

Analytics / Reporting No 
Configuration Management No 
Data Migration No 
Data Security No 
Load Balancing No 
Log Access No 
Network Monitoring No 
Performance Monitoring No 
SLA Monitoring No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

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