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Average Ratings 5 Ratings
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Description
Be-novative is an innovative collaboration platform rooted in Design Thinking that empowers users to inspire, conceptualize, and assess new ideas by harnessing the diverse perspectives of all participants, ultimately facilitating the discovery of optimal solutions and promoting collective growth. Whether you're conducting remote workshops with your distributed team or engaging your entire organization across various locations, Be-novative enables diverse groups to tackle creative challenges on an international level. Regardless of whether the focus is on product innovation, service enhancement, or organizational development, you can gather insights, uncover fresh opportunities, verify, implement, and refine effective solutions collaboratively. By collecting insights, user feedback, and identifying areas for improvement from multiple sources, you can organize and prioritize these findings to pinpoint the most significant areas for your team's attention. The platform makes it simple to articulate a creative problem or opportunity and engage your global team or community in a collaborative ideation session, akin to a virtual workshop. This approach not only fosters creativity but also strengthens team cohesion as everyone contributes their unique viewpoints in the pursuit of innovative solutions.
Description
All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise.
- Community Feedback Software
This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps.
Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences.
-Help Desk for Ticketing
The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Azure DevOps
No
Confluence
No
DeepL
No
Facebook
No
Flowlu
No
Google Play
No
Google Translate
No
Help Desk Migration
No
HubSpot CRM
No
HubSpot Customer Platform
No
Integrations
Azure DevOps
Yes
Confluence
Yes
DeepL
Yes
Facebook
Yes
Flowlu
Yes
Google Play
Yes
Google Translate
Yes
Help Desk Migration
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Singularity Labs
Founded
2011
Country
United States
Website
www.be-novative.com
Vendor Details
Company Name
UseResponse
Founded
2012
Country
United States
Website
www.useresponse.com
Product Features
Idea Management
Activity Dashboard
Yes
Brainstorming
Yes
Collaboration
Yes
Creator Tracking
Yes
Idea Ranking
Yes
Project Tracking
Yes
Status Tracking
Yes
Product Features
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
Yes
Community Feedback Tools
Yes
Live Chat
Yes
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
Yes
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Idea Management
Activity Dashboard
Yes
Brainstorming
Yes
Collaboration
Yes
Creator Tracking
Yes
Idea Ranking
Yes
Project Tracking
Yes
Status Tracking
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
