Average Ratings 0 Ratings
Average Ratings 17 Ratings
Description
Baton connects software vendors, their customers, and service partners within a communication platform designed to streamline intricate implementations. It allows you to proactively manage, report, and monitor project statuses in real time, enabling your products to become operational more quickly than before. You can establish distinct implementation projects with phases that are highly adaptable to your organization's specific processes. Milestones can be configured for automatic status updates, and standardized project templates can help accelerate your business growth. Utilize Baton’s business intelligence features to ensure that project tasks, dependencies, and deadlines are clearly defined. Our unified overview of all your implementation projects offers valuable insights into your operations. Additionally, you can create monitoring dashboards tailored for your clients as well as comprehensive dashboards that encompass your entire project portfolio. This ensures that you remain engaged with your customers during their first real interaction with your product, fostering a positive and lasting relationship. By enhancing visibility and communication, you can drive success and satisfaction for both your team and your clients.
Description
FROGED is a secure omnichannel platform that unites Human Touch and AI to help businesses connect with customers in smarter, faster, and more personal ways.
With full visibility, traceability, and centralized data, FROGED empowers agents and managers to boost efficiency, productivity, and revenue while keeping people at the heart of technology.
Key Features:
Unified Omnichannel Inbox: Manage all conversations across all channels in one place, without losing context or personalization.
Campaigns & Conversational Marketing: Engage customers at scale with segmentation and hyper-personalization, turning one-to-many outreach into one-to-one interactions.
AI Copilot & Workflows: Automate Tier 1 support, summarize interactions, and create custom workflows that integrate seamlessly with your tools.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook Messenger
No
Google Hangouts
No
Google Sheets
No
KonnectzIT
No
Meltano
Yes
Microsoft Excel
No
Salesforce
No
Segment EDI Platform
No
Slack
No
Twilio
No
Integrations
Facebook Messenger
Yes
Google Hangouts
Yes
Google Sheets
Yes
KonnectzIT
Yes
Meltano
No
Microsoft Excel
Yes
Salesforce
Yes
Segment EDI Platform
Yes
Slack
Yes
Twilio
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$32.5 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Baton
Founded
2019
Country
United States
Website
www.hellobaton.com/product
Vendor Details
Company Name
FROGED Technologies
Founded
2019
Country
Spain
Website
froged.com
Product Features
Project Management
Agile Methodologies
No
Budget Management
No
Client Portal
No
Collaboration Tools
No
Cost-to-Completion Tracking
No
Customizable Templates
No
Gantt Charts
No
Idea Management
No
Kanban Board
No
Milestone Tracking
No
Portfolio Management
No
Resource Management
No
Time & Expense Tracking
No
Traditional Methodologies
No
Product Features
AB Testing
Audience Targeting
Yes
Campaign Segmentation
Yes
Funnel Analysis
No
Heatmaps
No
Landing Pages / Web Forms
No
Multivariate Testing
No
Split Testing
No
Statistical Relevance Analysis
No
Surveys
No
Test Scheduling
No
Visual Editor
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes