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Description
Accelerate your response to customer needs and watch them rave about your service, leading to more frequent interactions! Enhance the efficiency of job and ticket creation by offering precise suggestions for calls, enabling quicker assignments and resolutions. By utilizing established templates, you significantly reduce the necessity for repetitive typing, thereby speeding up ticket generation. With predefined solutions tailored to different call types, you can achieve a higher rate of first-call resolutions. Additionally, automate the creation of calls from emails and ensure they are directed to the correct team member without delay. Implement escalation email alerts for call assignments, overdue tasks, and other critical assignments. You can also export call data and essential metrics to MS Excel for comprehensive analysis. Furthermore, our application provides options for product and issue analysis to support quality control monitoring, along with features for managing costs, compensation, and revenue reporting. This robust, web-based Service Desk application is designed to accommodate intricate workflow routing, ensuring all aspects of customer service are efficiently managed. Overall, the system is tailored to enhance productivity and improve customer satisfaction substantially.
Description
Experience streamlined support team functionality that allows you to manage customer inquiries effortlessly: from contact forms and emails to orders. Efficiently consolidate all customer communication, whether it comes through email, Twitter, or Facebook, into a single platform. Each request is transformed into a helpdesk ticket and directed to the appropriate support team member. Explore options for both downloadable and cloud-based versions. This helpdesk solution is designed to handle a high volume of customer interactions while automatically routing them to the correct department or agent, ultimately minimizing workload and enhancing customer satisfaction. The Open Source PHP HelpDesk offers you the ability to oversee your support agents' workflows, thereby boosting customer contentment. Stay tuned for upcoming features, including response time analytics. The ecommerce-ready customer help desk ticketing system is the ideal choice for organizing customer support for your online or multivendor business, whether you are a small or medium-sized enterprise. This comprehensive solution not only streamlines operations but also fosters a more responsive customer service environment.
API Access
Has API
API Access
Has API
Integrations
CS-Cart Multi-Vendor
CS-Cart Store Builder
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$99.00/one-time
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Basic Business Systems
Founded
1979
Country
United Kingdom
Website
www.basiconline.net/saas-cloud-service-desk-x.html
Vendor Details
Company Name
Re:Desk
Founded
2013
Country
Russia
Website
www.re-desk.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management