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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Espressive's Barista LLM Gateway offers businesses a secure and efficient means to incorporate Large Language Models, such as ChatGPT, into their workflows. This gateway serves as a crucial access point for the Barista virtual agent, empowering organizations to implement policies that promote the safe and ethical utilization of LLMs. Additional protective measures may involve monitoring compliance with rules to avoid the dissemination of proprietary code, sensitive personal information, or customer data; restricting access to certain content areas, and ensuring that inquiries remain focused on professional matters; as well as notifying staff about the possibility of inaccuracies in the responses generated by LLMs. By utilizing the Barista LLM Gateway, employees can obtain support for work-related queries spanning 15 different departments, including IT and HR, thereby boosting productivity and fostering greater employee engagement and satisfaction. This comprehensive approach not only enhances operational efficiency but also cultivates a culture of responsible AI usage within the organization.

Description

Espressive's Barista Agent Co-Pilot is an AI-driven tool aimed at improving service desk efficiency by smoothly integrating with platforms like ServiceNow, CXone, AWS Connect, and Genesys. It boasts capabilities such as New Ticket Enrichment, which leverages AI to forecast ticket details and access pertinent knowledge, along with Barista Live Translation that allows agents to engage in effective multilingual communication. Agents have the ability to interact with BaristaGPT within their tickets or chats, offering them prompt assistance and automation features. The solution also encompasses Automatic Knowledge Generation, which produces new knowledge articles from resolved tickets, thereby enhancing future problem-solving efforts. By decreasing the mean time to resolution (MTTR), boosting first call resolution rates, and reducing escalations, Barista Agent Co-Pilot significantly improves agent efficiency while also streamlining the training process for new staff members. Ultimately, this innovative tool not only optimizes operational performance but also empowers agents to deliver superior service experiences.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BitLocker No 
Cherwell HR Service Management No 
Cherwell Software No 
Confluence No 
Gemini Yes 
Gemini Enterprise Yes 
Genesys Cloud CX No 
GitHub No 
Jira Service Management No 
Lionbridge Yes 
LumApps No 
Microsoft Teams No 
PagerDuty No 
Ping Identity No 
SAP Cloud Platform No 
Trello No 
Twilio No 
Workday Adaptive Planning No 

Integrations

BitLocker Yes 
Cherwell HR Service Management Yes 
Cherwell Software Yes 
Confluence Yes 
Gemini No 
Gemini Enterprise No 
Genesys Cloud CX Yes 
GitHub Yes 
Jira Service Management Yes 
Lionbridge No 
LumApps Yes 
Microsoft Teams Yes 
PagerDuty Yes 
Ping Identity Yes 
SAP Cloud Platform Yes 
Trello Yes 
Twilio Yes 
Workday Adaptive Planning Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/barista-llm-gateway

Vendor Details

Company Name

Espressive

Founded

2017

Country

United States

Website

www.espressive.com/platform/products/agent-co-pilot

Product Features

Alternatives

Alternatives