Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Banyon Data has been providing quality products and services for municipalities and other public non-profit entities for over 34 years. Our popular, fully-featured software is available for all public, non profit entities. This includes cities, towns, villages and towns, water districts, sewer district, water and electric utilities and cooperatives. Tribal councils, utility boards and natural gas companies. Public libraries and libraries are also included. Banyon Data Utility Billing Software is available for water, stormwater, electric, gas and other services such as refuse-garbage recycling, submeters, combination meters, and more. You can create detailed customer accounts and attach custom services and rates. Email Bills and Online payments, Full billing history, edit bills and adjustment tracking, popular meters interfaces (AMR and AMI), direct payments by ACH and thousands more reports. You can choose from the original, highly-rated, and affordable version of the full-featured software that we call UBLite.
Description
Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
ACH Payments
Yes
Banyon Data Fund Accounting
Yes
DocuSend
Yes
Nuvei
Yes
Integrations
ACH Payments
No
Banyon Data Fund Accounting
No
DocuSend
No
Nuvei
No
Pricing Details
$2495
UB Lite starting at $1495
Advance UB starting at $3495
Advance UB starting at $3495
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Banyon Data Systems
Founded
1988
Country
United States
Website
banyon.com/utility-billing.html
Vendor Details
Company Name
ESG
Founded
1998
Country
United States
Website
www.isigma.net
Product Features
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
Yes
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
Yes
Water
Yes
Work Order Management
Yes
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
No
Billing & Invoicing
No
Cable
No
Collections Management
No
Customer Management
No
Electricity
Yes
Meter Management
Yes
Metered Billing
No
Move In / Move Out
No
Natural Gas
Yes
Non-Metered Billing
No
Online Payment Processing
No
Penalty / Cut-Off Processing
No
Rate Management
Yes
Service Call Management
No
Trash
No
Water
Yes
Work Order Management
No