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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Baidu’s advanced speech technology equips developers with top-tier features such as converting speech to text, transforming text into speech, and enabling speech wake-up functionalities. When integrated with natural language processing (NLP) technology, it supports a wide range of applications, including speech input, audio content analysis, speech searches, video subtitles, and broadcasting for books, news, and orders. This system is capable of transcribing spoken words lasting under a minute into written text, making it ideal for mobile speech input, intelligent speech interactions, command recognition, and search functionalities. Moreover, it can accurately transcribe audio streams, providing precise timestamps for each sentence's beginning and end. Its versatility extends to scenarios that involve lengthy speech inputs, subtitle generation for audio and video, and documentation of meeting discussions. Additionally, it allows for the batch uploading of audio files for character conversion, delivering recognition outcomes within a 12-hour timeframe, thus proving beneficial for tasks like record quality checks and detailed audio content evaluation. Overall, Baidu’s speech technology stands out as a comprehensive solution for a myriad of speech-related needs.

Description

Touch Tone (DTMF) based Interactive Voice Response (IVR) systems are becoming outdated and are increasingly being supplanted by advanced IVRs featuring speech recognition technology. Manam Infotech introduces SpeechVox, a cutting-edge speech recognition IVR that incorporates behavior recognition and artificial intelligence to enhance its performance over time. This innovative solution seamlessly integrates into existing infrastructures and is compatible with a variety of telecom protocols, including E1, T1, SIP, Analog, and SS7. Many users express dissatisfaction when interacting with conventional IVRs, as they often feel disconnected from automated systems. In contrast, Behavioral IVRs like SpeechVox leverage artificial intelligence to adapt to users’ speech patterns, pitch, and historical preferences, creating an experience that closely mimics human interaction. By fostering a more natural dialogue, SpeechVox aims to reduce frustration and improve overall customer satisfaction. Ultimately, this technology represents a significant shift towards more engaging and user-friendly communication systems.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Android Yes 
Apple iOS Yes 

Integrations

Android No 
Apple iOS No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Baidu

Founded

2000

Country

China

Website

intl.cloud.baidu.com/product/speech.html

Vendor Details

Company Name

Manam Infotech

Founded

2007

Country

India

Website

www.manamtech.com/ivr-banking.html

Product Features

Product Features

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Alternatives

Alternatives

VoiceGuide IVR Reviews

VoiceGuide IVR

Katalina Technologies Pty Ltd