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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Backsy.ai is an innovative platform that leverages artificial intelligence to convert unprocessed customer feedback into valuable insights. Users can easily gather anonymous feedback through both text and voice inputs, which the AI meticulously analyzes to pinpoint potential areas for enhancement. It effectively eliminates spam and irrelevant responses, ensuring that only authentic feedback is taken into account. Among its standout features are real-time analysis and summarization of feedback, trend visualization for tracking product improvements over time, and mechanisms to reward customers for their input. Additionally, Backsy.ai helps businesses promote their products or services by transforming insights into social proof, fostering trust and boosting sales. The platform provides a no-obligation free plan that allows unlimited feedback and product entries, alongside tiered pricing structures tailored to various business sizes and requirements. By streamlining the processes of collecting and analyzing feedback, Backsy.ai equips businesses with the tools needed to make informed, data-driven decisions, ultimately enhancing their growth prospects. This capability positions Backsy.ai as an essential ally for companies aiming to elevate their customer experience and product offerings.

Description

Idiomatic harnesses top-tier AI to decode the reasons behind your customer feedback, tailoring its solutions to fit your unique business needs. Instead of relying on generic text analysis and manual review, collaborate with Idiomatic to make informed decisions more swiftly. Everything is neatly organized for your convenience, allowing you to transform feedback into immediate, data-driven initiatives. Gain insights into which challenges impact critical metrics such as NPS, CSAT, and surveys. Our hyper-custom strategy leverages your specific business data to eliminate uncertainty in strategic planning. By converting all customer feedback into a comprehensive voice of the customer, Idiomatic helps you navigate decisions with confidence. Stay ahead of the curve with our real-time alerts regarding shifts in customer experiences. Additionally, our bespoke approach integrates your business reasoning with our advanced AI, ensuring you achieve the outcomes you seek. Seamlessly connect insights from every customer feedback channel to enhance your understanding of their needs. With Idiomatic, you can elevate your decision-making process and foster stronger customer relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Delighted No 
Google Play No 
Indent No 
SAP Store No 
Salesforce No 
X (Twitter) No 
Zendesk No 

Integrations

Delighted Yes 
Google Play Yes 
Indent Yes 
SAP Store Yes 
Salesforce Yes 
X (Twitter) Yes 
Zendesk Yes 

Pricing Details

$19.99 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Backsy.ai

Country

United States

Website

www.backsy.ai/

Vendor Details

Company Name

Idiomatic

Country

United States

Website

idiomatic.io

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Hello Customer Reviews

Hello Customer

Insider Metrics

Alternatives

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Delighted

Qualtrics
Imogen Reviews

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