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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Consolidate information from various sources, streamline it through automation, and align it with different necessary templates. Speed up the activation process of product data within online catalogs to enhance operational efficiency. Gain profound insights into the quality of your data files and uncover areas where enhancements can be made. Monitor the entire progression of data files from the initial request stage to complete transformation. Our platform leverages an array of methodologies, such as machine learning, programmatic automation, and natural language processing, to facilitate your product data transformation process, minimizing obstacles and fostering effective teamwork. Transition your data team's role from being merely reactive and tactical to becoming strategic and proactive in their approach. This platform empowers these teams to vastly improve their monthly processing capacity for suppliers and SKUs. BackboneAI employs sophisticated cognitive automation and natural language processing to tackle one of the most challenging technical obstacles faced in enterprise automation, ensuring a seamless integration of technology and data management. Ultimately, this innovation not only enhances efficiency but also drives significant value for organizations looking to optimize their data handling processes.

Description

ServitiumCRM is a Modern Customer Service Platform that enables the Journey from Reactive to Proactive to Predictive Customer Service and Support, digitalizing end-to-end after-sales processes of organizations across industries and geographies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Alexa No 
Oracle E-Business Suite No 
WhatsApp No 

Integrations

Alexa Yes 
Oracle E-Business Suite Yes 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

BackboneAI

Founded

2019

Country

United States

Website

www.backbone.ai/

Vendor Details

Company Name

Path Infotech

Country

India

Website

www.servitiumcrm.com

Product Features

Data Management

Customer Data No 
Data Analysis No 
Data Capture No 
Data Integration No 
Data Migration No 
Data Quality Control No 
Data Security No 
Information Governance No 
Master Data Management No 
Match & Merge No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging Yes 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

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