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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BST Global specializes in the design, development, and deployment of project-oriented ERP solutions tailored for top architects, engineers, and consultancies worldwide. Each day, over 120,000 professionals from 65 countries across six continents depend on BST Global’s tools to effectively oversee their projects, manage resources, handle finances, and nurture client relationships. With an unmatched depth of industry expertise, BST Global positions itself as a reliable ally for its dedicated clients, consistently leading the charge in innovation to enhance its offerings for the benefit of all. The company’s commitment to excellence ensures that it remains a pivotal resource in the fields it serves, continuously adapting to meet the evolving needs of its users.

Description

Odigo's solutions and strategies empower more than 250 clients across 100 nations to excel in customer experience, facilitated by numerous Points of Presence (PoPs) and high-quality telco installations on every continent. As a prominent player in the customer experience sector, we maintain a global network of offices. To enhance your customer experience transformation, connect with an expert at a nearby office or contact our headquarters for assistance. Our tailored, resilient, and adaptable CCaaS solutions are designed to cater to the unique needs of your customers. By integrating cross-channel interactions, we foster meaningful conversations that enhance engagement. Automation plays a crucial role in elevating customer experiences, optimizing agent productivity, and improving overall contact center performance. Efficiently directing your customers to the most suitable agent is key not only to their satisfaction but also to the operational effectiveness of your contact center. Implement routing software that can establish these connections in real-time, driven by up-to-date data and your established policies, ensuring seamless interactions and improved service delivery. In doing so, you will enhance the overall customer journey and solidify your organization's reputation in the marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Creovai No 
Google Cloud Contact Center AI No 
Mayday No 
Operata No 

Integrations

Creovai Yes 
Google Cloud Contact Center AI Yes 
Mayday Yes 
Operata Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BST Global

Founded

1971

Country

United States

Website

www.BSTGlobal.com

Vendor Details

Company Name

Odigo

Country

France

Website

www.odigo.com

Product Features

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting Yes 
Consolidation / Roll-Up No 
Dashboard No 
Key Performance Indicators No 
Predictive Analytics No 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding No 
Strategic Planning No 

ERP

Accounting Integration Yes 
Accounting Management No 
CRM No 
Dashboard No 
Distribution Management No 
Enterprise Asset Management No 
Financial Management No 
HR Management No 
Inventory Management No 
Order Management Yes 
Project Management No 
Purchase Order Management Yes 
Purchasing No 
Reporting/Analytics Yes 
Sales Management No 
Supply Chain Management No 
Warehouse Management No 

Project Management

Agile Methodologies Yes 
Budget Management Yes 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking Yes 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking No 
Portfolio Management Yes 
Resource Management No 
Time & Expense Tracking No 
Traditional Methodologies Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

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