Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
BST Global specializes in the design, development, and deployment of project-oriented ERP solutions tailored for top architects, engineers, and consultancies worldwide. Each day, over 120,000 professionals from 65 countries across six continents depend on BST Global’s tools to effectively oversee their projects, manage resources, handle finances, and nurture client relationships. With an unmatched depth of industry expertise, BST Global positions itself as a reliable ally for its dedicated clients, consistently leading the charge in innovation to enhance its offerings for the benefit of all. The company’s commitment to excellence ensures that it remains a pivotal resource in the fields it serves, continuously adapting to meet the evolving needs of its users.
Description
Odigo's solutions and strategies empower more than 250 clients across 100 nations to excel in customer experience, facilitated by numerous Points of Presence (PoPs) and high-quality telco installations on every continent. As a prominent player in the customer experience sector, we maintain a global network of offices. To enhance your customer experience transformation, connect with an expert at a nearby office or contact our headquarters for assistance. Our tailored, resilient, and adaptable CCaaS solutions are designed to cater to the unique needs of your customers. By integrating cross-channel interactions, we foster meaningful conversations that enhance engagement. Automation plays a crucial role in elevating customer experiences, optimizing agent productivity, and improving overall contact center performance. Efficiently directing your customers to the most suitable agent is key not only to their satisfaction but also to the operational effectiveness of your contact center. Implement routing software that can establish these connections in real-time, driven by up-to-date data and your established policies, ensuring seamless interactions and improved service delivery. In doing so, you will enhance the overall customer journey and solidify your organization's reputation in the marketplace.
API Access
Has API
No
API Access
Has API
No
Integrations
Creovai
No
Google Cloud Contact Center AI
No
Mayday
No
Operata
No
Integrations
Creovai
Yes
Google Cloud Contact Center AI
Yes
Mayday
Yes
Operata
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BST Global
Founded
1971
Country
United States
Website
www.BSTGlobal.com
Vendor Details
Company Name
Odigo
Country
France
Website
www.odigo.com
Product Features
Business Performance Management
Ad Hoc Reports
No
Ad hoc Analysis
No
Budgeting & Forecasting
Yes
Consolidation / Roll-Up
No
Dashboard
No
Key Performance Indicators
No
Predictive Analytics
No
Qualitative Analysis
No
Quantitative Analysis
No
Scorecarding
No
Strategic Planning
No
ERP
Accounting Integration
Yes
Accounting Management
No
CRM
No
Dashboard
No
Distribution Management
No
Enterprise Asset Management
No
Financial Management
No
HR Management
No
Inventory Management
No
Order Management
Yes
Project Management
No
Purchase Order Management
Yes
Purchasing
No
Reporting/Analytics
Yes
Sales Management
No
Supply Chain Management
No
Warehouse Management
No
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
No
Portfolio Management
Yes
Resource Management
No
Time & Expense Tracking
No
Traditional Methodologies
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No