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Description
Marketing, sales and service: BSI CX helps you find, win, retain and understand customers. Perfect customer journeys can be designed, executed and optimized. All of it is cross-departmental and personalized for each customer across all touchpoints. It's fully automated for exceptional and emotional experiences. BSI makes personalized customer management possible at all touchpoints. Your customers will always be able to tell you at what stage of their lives they are. Everyday life is the best trigger. BSI's trigger-based approach allows you to respond quickly to relevant events (life) and tell your customers the right story.
Description
Woopra is a Customer Journey Analytics platform that helps companies understand, analyze and retain customers. The platform is designed for optimization and growth across the entire customer lifecycle. The platform uses individual-level data to generate aggregate analytics reports that provide full lifecycle insights and bridge departmental gaps.
Woopra's proprietary tracking technology tracks your usage across your website and mobile apps. The platform also offers 51+ integrations with partners like Salesforce, Marketo and Intercom. This allows you to seamlessly unify disparate data points across tools or teams.
API Access
Has API
No
API Access
Has API
No
Integrations
ActiveCampaign
No
Apache Cassandra
No
Appcues
No
BigPicture
No
Campaign Monitor
No
CodeTwo Email Signatures 365
No
Convert Experiences
No
Desktop.com
No
Freshpaint
No
Google Cloud BigQuery
No
Integrations
ActiveCampaign
Yes
Apache Cassandra
Yes
Appcues
Yes
BigPicture
Yes
Campaign Monitor
Yes
CodeTwo Email Signatures 365
Yes
Convert Experiences
Yes
Desktop.com
Yes
Freshpaint
Yes
Google Cloud BigQuery
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$999/month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BSI Business Systems Integration AG
Founded
1996
Country
Switzerland
Website
www.bsi-software.com/en/cx
Vendor Details
Company Name
Appier
Founded
2012
Country
Taiwan
Website
www.woopra.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
No
Text Analysis
Yes
Trend Analysis
Yes
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No
Marketing Analytics
A/B Testing
No
Campaign Management
No
Channel Attribution
No
Customer Journey Mapping
No
Dashboard
No
Performance Metrics
No
Predictive Analytics
No
ROI Tracking
No
Social Media Metrics
No
Website Analytics
No
Product Analytics
Attribution
No
Automatic Data Capture
No
Churn Reporting
No
Customer Feedback Collection
No
Customer Guidance
No
Customer Journey Analytics
No
Data Export
No
Data History Retention
No
Data Labeling
No
Product Engagement Scoring
No
Real-Time Data Analysis
No
Touchpoint Analytics
No
User Segmentation
No
Web Analytics
Campaign Management
Yes
Conversion Tracking
Yes
Form Analytics
No
Goal Tracking
Yes
Keyword Tracking
Yes
Multiple Site Management
Yes
Pageview Tracking
Yes
Referral Source Tracking
Yes
Site Search Tracking
Yes
Time on Site Tracking
Yes
User Interaction Tracking
Yes
