Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Small and medium-sized enterprises often lack the means to invest in elaborate and costly CRM software options. BPACRM365 addresses this gap by offering a contemporary application for customer relationship management and project oversight, designed to operate seamlessly within the secure and powerful Office 365 cloud environment. This app takes advantage of advanced technologies for instant communication and video calls via Teams, teamwork through SharePoint, process automation, insightful reporting, and more. Users can enjoy the convenience of accessing their CRM application on any device—be it a smartphone, tablet, or computer—without needing to integrate a third-party system, all while utilizing their preferred tools such as Teams and SharePoint. By choosing BPACRM365, businesses can elevate the experience of their sales and service teams, ultimately leading to greater achievements as they venture into new technological realms. What sets BPACRM365 apart from other external CRM solutions is its foundation on familiar Microsoft tools that sales personnel already use, which enhances overall user satisfaction. Additionally, by operating the application within Microsoft Teams, teams can boost their productivity, make quicker decisions through real-time discussions, and access CRM data effortlessly while engaging in conversations.
Description
Monitor and Visualize Microsoft 365 Performance
Microsoft 365 deployments can include a variety of complex components such as Teams, SharePoint and Exchange. Although it is unlikely, failure can not be ruled out.
It is difficult to keep track of the entire deployment because of the interdependence between M365 elements. Your Microsoft 365 Service Health Dashboard in the Microsoft 365 Admin Center may show no issues, but users send tickets claiming they are having trouble logging into their SharePoint.
This is made easier by the NiCE Active 365 Management Pack. It identifies and discloses performance issues that can be traced back to users, groups or mailboxes.
Advanced infrastructure and application monitoring are available to provide a better user experience, fast troubleshooting, outage prevention and a better user experience.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
No
Microsoft Entra ID
No
Microsoft Exchange
No
Microsoft SharePoint
No
Microsoft System Center Operations Manager (SCOM)
No
Microsoft Teams
No
Integrations
Microsoft 365
Yes
Microsoft Entra ID
Yes
Microsoft Exchange
Yes
Microsoft SharePoint
Yes
Microsoft System Center Operations Manager (SCOM)
Yes
Microsoft Teams
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
on request
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BPA Solutions
Website
www.bpa-solutions.net/software/office365-crm-app/
Vendor Details
Company Name
NiCE IT Management Solutions GmbH
Founded
1991
Country
Germany
Website
www.nice.de/microsoft365/
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
Application Performance Monitoring (APM)
Baseline Manager
Yes
Diagnostic Tools
Yes
Full Transaction Diagnostics
Yes
Performance Control
Yes
Resource Management
Yes
Root-Cause Diagnosis
Yes
Server Performance
Yes
Trace Individual Transactions
Yes