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Average Ratings 0 Ratings

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features
design
support

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Description

Experience tranquility with our all-encompassing platform that not only aids in securing more clients but also streamlines your operations, all for just $25 per user each month. Discover the potential savings in time, money, and stress that await you. Contact us today to set up your obligation-free, complimentary trial! Tailored for the modern workforce, Remote Workstation adapts the top-tier features of BOAST’s traditional business operations system to fit the specific needs of your team. Designed by dynamic business professionals for those who are always on the move, BOAST Workstation is compatible with all devices, including iPhones and Androids. It serves as the ideal alternative to cumbersome standalone applications that often charge excessively while providing minimal value. Effortlessly communicate, track every prospect, and complete projects seamlessly, ensuring you never miss a deadline. Everything you need—setup, training, and ongoing support—is conveniently included in your license fee, allowing you to focus on what truly matters: growing your business. With our platform, you can enhance your team’s productivity and efficiency like never before.

Description

• Identify Themes • Illustrate Findings • Sentiment Analysis by Topic • Enhanced by Collaborative AI Caplena serves as a customer feedback platform that leverages augmented intelligence to assist market researchers, customer experience specialists, and consultants in extracting profound insights from qualitative text data. The inception of Caplena traces back to the realization by co-founders Maurice and Pascal that numerous market research agencies grappling with customer feedback encounter a common challenge: an overload of open-ended responses coupled with insufficient time to conduct thorough analyses. Since its launch in the Spring of 2018, Caplena has processed over 50 million responses, consistently adding around 120 new projects each week. Today, it stands as the preferred text analytics solution for more than 100 enterprises across over 15 nations, with notable clients including Swisscom, eBay, DHL, Coop, and Joyn, demonstrating its widespread impact and utility in the market research landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Axis LMS No 
Quickwork No 
Zoom Yes 

Integrations

Axis LMS Yes 
Quickwork Yes 
Zoom No 

Pricing Details

$25 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BOAST Groupware

Founded

2016

Country

United States

Website

boastgroupware.com

Vendor Details

Company Name

Caplena

Founded

2017

Country

Switzerland

Website

caplena.com/en/

Product Features

Collaboration

Brainstorming Yes 
Calendar Management Yes 
Chat / Messaging No 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Project Management Yes 
Real Time Editing No 
Task Management Yes 
Version Control Yes 
Video Conferencing Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling No 
Sentiment Analysis No 
Summarization No 
Tagging No 
Taxonomy Classification No 
Text Analysis No 
Topic Clustering No 

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