Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
BMC Helix iPaaS, an advanced integration platform as a service powered by Jitterbit, facilitates a wide array of integrations between BMC products and third-party applications and data sources. The platform is equipped with features such as an intuitive user interface, graphical mapping tools, transformation capabilities, routing functionalities, orchestration, and operational monitoring and management, among others. This integration solution, backed by our collaboration with Jitterbit—an acknowledged leader in the iPaaS industry—is specifically crafted to assist organizations in connecting BMC Helix products to various prominent external solutions and sources. Organizations can take advantage of the extensive collection of out-of-the-box connectors, which significantly simplifies and accelerates the integration process across SaaS and cloud applications, ultimately leading to quicker realization of benefits and increased efficiency in integration initiatives. Additionally, the BMC Helix iPaaS supports the large-scale ingestion of events and metrics, making it ideal for AIOps applications, thereby enhancing operational capabilities for businesses. This comprehensive approach not only streamlines integrations but also empowers enterprises to adapt swiftly to changing technological landscapes.
Description
BMC HelixGPT is a next-generation AI engine that infuses generative and agentic intelligence directly into ITSM and ITOM workflows. It deploys a coordinated fleet of autonomous AI agents capable of answering questions, executing tasks, guiding users, and supporting service professionals across the entire incident and request lifecycle. The platform automatically identifies vulnerabilities, predicts change risks, and clusters incoming incidents to detect major issues early. Intelligent conversation models provide referenced, summarized answers that improve self-service adoption and reduce ticket volume. IT and business teams can build custom AI agents without complexity, creating tailored automation for their specific processes. HelixGPT operates with flexible deployment options—cloud or on-premises—and integrates seamlessly with leading LLM providers. By automating repetitive work and optimizing decision-making, it helps IT teams focus on higher-impact initiatives. Organizations adopting HelixGPT see higher productivity, lower operational costs, and significantly improved user satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Integrations
BMC Helix Business Workflows
No
BMC Helix Digital Workplace
No
BMC Helix Operations Management
No
Jira
Yes
Microsoft Teams
No
NovelVox Agent Accelerator
No
Salesforce
Yes
ServiceNow
Yes
Skype
No
Slack
No
Integrations
BMC Helix Business Workflows
Yes
BMC Helix Digital Workplace
Yes
BMC Helix Operations Management
Yes
Jira
No
Microsoft Teams
Yes
NovelVox Agent Accelerator
Yes
Salesforce
No
ServiceNow
No
Skype
Yes
Slack
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
helixops.ai
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/products/helixgpt.html
Product Features
iPaaS
AI / Machine Learning
No
Cloud Data Integration
No
Dashboard
No
Data Quality Control
No
Data Security
No
Drag & Drop
No
Embedded iPaaS
No
Integration Management
No
Pre-Built Connectors
No
White Label
No
Workflow Management
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No