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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

BMC Helix Remedyforce is a robust IT service management solution that is specifically tailored to scale and meet the demands of mid-sized businesses. Leveraging the Salesforce cloud, it effectively merges IT operations management (ITOM) with intelligent features to enhance efficiency, compliance, and security within the organization. This platform includes advanced omni-channel self-service options, utilizing Chatbots that operate across Skype, Slack, mobile applications, and web interfaces. Designed to streamline processes, BMC Helix Remedyforce offers a user-friendly experience that optimizes IT productivity and fosters innovation. It aims to eliminate unnecessary complexities, enabling organizations to swiftly derive value from their IT investments. With a strong emphasis on speed and adaptability, this service and support solution is perfectly suited for the contemporary IT landscape, catering to those who prioritize simplified infrastructure while driving high-velocity IT operations focused on delivering substantial value. As businesses evolve, Remedyforce continues to adapt, ensuring it remains a vital asset in a rapidly changing environment.

Description

Built entirely on a cutting-edge platform, Cadalys Service Management provides instant value for Salesforce users through ready-to-use ITIL processes aimed at enhancing Continual Service Improvement (CSI) across various service delivery functions, whether supporting internal help desks for employee IT needs or managing customer-facing operations. Our fundamental IT Service Management (ITSM) features are crafted to pinpoint areas for process enhancement, automate repetitive tasks, and foresee as well as actively resolve issues that can hinder both productivity and profitability. Effectively manage the services and offerings available to your employees, customers, and partners, while recognizing gaps in your service provisions to deliver exceptional value. Utilize robust routing, workflow, and collaboration tools to reduce disruptions and ensure that your users can swiftly resume their tasks. By doing so, you’ll not only optimize service delivery but also cultivate a more efficient operational environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
AlertOps
BMC Helix Discovery
Bocada
Chronicle SOAR
CyCognito
HCL BigFix AEX
HCL MyCloud
Kindly
Kovair QuickSync
NorthStar Navigator
Pandora FMS
RunMyJobs by Redwood
Sacumen Connector as a Service (CaaS)
Salesforce Data Cloud
Skype
SureCloud
UniAgent
ZIRO
ZigiOps

Integrations

Salesforce
AlertOps
BMC Helix Discovery
Bocada
Chronicle SOAR
CyCognito
HCL BigFix AEX
HCL MyCloud
Kindly
Kovair QuickSync
NorthStar Navigator
Pandora FMS
RunMyJobs by Redwood
Sacumen Connector as a Service (CaaS)
Salesforce Data Cloud
Skype
SureCloud
UniAgent
ZIRO
ZigiOps

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BMC Software

Founded

1980

Country

United States

Website

www.bmc.com/it-solutions/bmc-helix-remedyforce.html

Vendor Details

Company Name

Cadalys

Founded

2008

Country

United States

Website

www.cadalys.com/service-management

Product Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Product Features

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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