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features
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support

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Description

BMC Helix Operations Management serves as a comprehensive, cloud-native solution for observability and AIOps, specifically engineered to address the complexities of hybrid-cloud environments. Adopting a service-oriented perspective towards observability data is crucial for achieving effective AIOps results. It facilitates the integration of third-party observability inputs, including metrics, events, logs, incidents, changes, and topologies, into a unified IT data repository. This enables users to monitor service health and enhances the capacity for pinpointing root causes through automatically generated dynamic business service models. The AI-driven features improve the signal-to-noise ratio by employing event suppression, de-duplication, and correlation, all aimed at generating actionable insights. Users can quickly identify root causes with AI probability assignments to key causal nodes based on comprehensive data and service models. Additionally, the platform aids in preventing future incidents through proactive Business Service Health monitoring and AI-driven outage predictions. Troubleshooting is expedited via enriched logs and advanced analytics, while users can conveniently request and implement automations through BMC or other third-party tools, making management seamless and efficient. Ultimately, this solution empowers organizations to enhance their operational resilience and streamline management processes.

Description

OpsVerse's ObserveNow is an all-in-one observability platform that seamlessly combines logs, metrics, distributed traces, and application performance monitoring into one cohesive service. Leveraging open-source technologies, ObserveNow facilitates quick implementation, enabling users to monitor their infrastructure in mere minutes without requiring extensive engineering resources. It is adaptable for deployment in various settings, whether on public clouds, private clouds, or on-premises environments, and it prioritizes data compliance by allowing users to keep their data securely within their own network. The platform features user-friendly pre-configured dashboards, alerts, advanced anomaly detection, and automated workflows for remediation, all designed to minimize the mean time to detect and resolve issues effectively. Furthermore, ObserveNow offers a private SaaS solution, allowing organizations to enjoy the advantages of SaaS while maintaining control over their data within their own cloud or network. This innovative platform not only enhances operational efficiency but also operates at a significantly lower cost compared to conventional observability solutions available in the market today.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Apache Kafka No 
BMC Helix Business Workflows Yes 
BMC Helix CMDB Yes 
BMC Helix Digital Workplace Yes 
BMC Helix Discovery Yes 
BMC Helix ITSM Yes 
BMC HelixGPT Yes 
Databricks No 
Docker No 
Go No 
Grafana Loki No 
Jaeger No 
JavaScript No 
Kubernetes No 
OpenTelemetry No 
Prometheus No 
Slack No 

Integrations

Amazon Web Services (AWS) Yes 
Apache Kafka Yes 
BMC Helix Business Workflows No 
BMC Helix CMDB No 
BMC Helix Digital Workplace No 
BMC Helix Discovery No 
BMC Helix ITSM No 
BMC HelixGPT No 
Databricks Yes 
Docker Yes 
Go Yes 
Grafana Loki Yes 
Jaeger Yes 
JavaScript Yes 
Kubernetes Yes 
OpenTelemetry Yes 
Prometheus Yes 
Slack Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$12 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.helixops.ai/products/bmc-helix-operations-management.html

Vendor Details

Company Name

​OpsVerse

Founded

2021

Country

United States

Website

opsverse.io/observenow-observability/

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools Yes 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance No 
Trace Individual Transactions Yes 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Product Features

Alternatives

Alternatives

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