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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

BMC Helix Operations Management serves as a comprehensive, cloud-native solution for observability and AIOps, specifically engineered to address the complexities of hybrid-cloud environments. Adopting a service-oriented perspective towards observability data is crucial for achieving effective AIOps results. It facilitates the integration of third-party observability inputs, including metrics, events, logs, incidents, changes, and topologies, into a unified IT data repository. This enables users to monitor service health and enhances the capacity for pinpointing root causes through automatically generated dynamic business service models. The AI-driven features improve the signal-to-noise ratio by employing event suppression, de-duplication, and correlation, all aimed at generating actionable insights. Users can quickly identify root causes with AI probability assignments to key causal nodes based on comprehensive data and service models. Additionally, the platform aids in preventing future incidents through proactive Business Service Health monitoring and AI-driven outage predictions. Troubleshooting is expedited via enriched logs and advanced analytics, while users can conveniently request and implement automations through BMC or other third-party tools, making management seamless and efficient. Ultimately, this solution empowers organizations to enhance their operational resilience and streamline management processes.

Description

MyMonitor365 is a cloud-based uptime and infrastructure monitoring platform designed to help organizations proactively monitor critical systems, detect outages quickly, and maintain reliable IT operations. The platform provides comprehensive monitoring capabilities for websites, REST APIs, servers, SSL certificates, DNS records, TCP ports, network devices, email systems, backups, and Microsoft 365 services from one centralized dashboard. MyMonitor365 uses global monitoring agents across multiple geographic regions to verify service availability and reduce false positives caused by localized network disruptions. The platform supports smart alerting with configurable thresholds, escalation policies, maintenance windows, and real-time notifications delivered through email, SMS, webhooks, Slack, Microsoft Teams, Discord, Telegram, and other integrations. MyMonitor365 also includes advanced security and compliance features such as SSL/TLS inspection, DNS hijacking detection, two-factor authentication, audit logging, and keyword monitoring for validating application responses and service behavior. Managed service providers can use white-label monitoring features to oversee client infrastructure, voice systems, Microsoft 365 environments, Exchange servers, and backup systems from one platform. The system provides detailed incident timelines, root cause analysis tools, and compliance-focused activity tracking to help IT teams troubleshoot issues more effectively and maintain operational transparency. MyMonitor365 is built to support IT departments, MSPs, and growing businesses that need reliable visibility into infrastructure performance, service availability, and operational health.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

BMC Helix Business Workflows Yes 
BMC Helix CMDB Yes 
BMC Helix Continuous Optimization Yes 
BMC Helix Digital Workplace Yes 
BMC Helix Discovery Yes 
BMC Helix ITSM Yes 
BMC HelixGPT Yes 
Discord No 
Microsoft 365 No 
Microsoft Teams No 
Slack No 
Telegram No 
Trello No 
Zapier No 

Integrations

BMC Helix Business Workflows No 
BMC Helix CMDB No 
BMC Helix Continuous Optimization No 
BMC Helix Digital Workplace No 
BMC Helix Discovery No 
BMC Helix ITSM No 
BMC HelixGPT No 
Discord Yes 
Microsoft 365 Yes 
Microsoft Teams Yes 
Slack Yes 
Telegram Yes 
Trello Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$25/month
Teams - $59.00
Enterprise - $179.00
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.helixops.ai/products/bmc-helix-operations-management.html

Vendor Details

Company Name

MyMonitor365

Founded

2025

Country

United States

Website

mymonitor365.com

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools Yes 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance No 
Trace Individual Transactions Yes 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Product Features

IT Infrastructure Monitoring

Alerts / Notifications Yes 
Application Monitoring Yes 
Bandwidth Monitoring Yes 
Capacity Planning Yes 
Configuration Change Management Yes 
Data Movement Monitoring No 
Health Monitoring Yes 
Multi-Platform Support Yes 
Performance Monitoring Yes 
Point-in-Time Visibility Yes 
Reporting / Analytics Yes 
Virtual Machine Monitoring Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

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