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features
design
support

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Write a Review

Description

BMC Helix Operations Management serves as a comprehensive, cloud-native solution for observability and AIOps, specifically engineered to address the complexities of hybrid-cloud environments. Adopting a service-oriented perspective towards observability data is crucial for achieving effective AIOps results. It facilitates the integration of third-party observability inputs, including metrics, events, logs, incidents, changes, and topologies, into a unified IT data repository. This enables users to monitor service health and enhances the capacity for pinpointing root causes through automatically generated dynamic business service models. The AI-driven features improve the signal-to-noise ratio by employing event suppression, de-duplication, and correlation, all aimed at generating actionable insights. Users can quickly identify root causes with AI probability assignments to key causal nodes based on comprehensive data and service models. Additionally, the platform aids in preventing future incidents through proactive Business Service Health monitoring and AI-driven outage predictions. Troubleshooting is expedited via enriched logs and advanced analytics, while users can conveniently request and implement automations through BMC or other third-party tools, making management seamless and efficient. Ultimately, this solution empowers organizations to enhance their operational resilience and streamline management processes.

Description

Enhancing service and support efficiency, alongside business satisfaction, begins with the ability to foresee and prevent downtime. EV Observe serves as a comprehensive monitoring platform tailored for networks, IoT devices, IT infrastructure, cloud environments, and application monitoring, ensuring a seamless end-to-end service experience. Our solution empowers organizations to adopt a proactive and predictive stance towards service support, delivery, and observability, facilitating collaborative self-help and self-healing capabilities, as well as providing in-depth insights into performance and availability. This approach enables teams to concentrate on delivering value and fostering innovation that propels business success, ultimately leading to greater employee engagement, enriched customer experiences, heightened productivity, and enhanced resiliency. Specifically designed for SaaS monitoring in a multi-client and multi-site environment, it also integrates a comprehensive software production tool that encompasses the entire range of software processes while promoting the implementation of DevOps practices for optimized operational efficiency. The holistic nature of our platform ensures that organizations can adapt swiftly to changing demands in the digital landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

A10 Thunder ADC No 
Acronis Cyber Infrastructure No 
Active Directory No 
Amazon CloudWatch No 
Aruba Cloud No 
BMC Helix Business Workflows Yes 
BMC Helix Digital Workplace Yes 
BMC Helix Discovery Yes 
BMC Helix ITSM Yes 
BackupAssist No 
Barracuda Application Protection No 
Barracuda Load Balancer ADC No 
IBM AIX No 
Microsoft 365 No 
Microsoft Azure No 
Microsoft OneDrive No 
Microsoft Outlook No 
OverSOC No 
Runbook Studio No 

Integrations

A10 Thunder ADC Yes 
Acronis Cyber Infrastructure Yes 
Active Directory Yes 
Amazon CloudWatch Yes 
Aruba Cloud Yes 
BMC Helix Business Workflows No 
BMC Helix Digital Workplace No 
BMC Helix Discovery No 
BMC Helix ITSM No 
BackupAssist Yes 
Barracuda Application Protection Yes 
Barracuda Load Balancer ADC Yes 
IBM AIX Yes 
Microsoft 365 Yes 
Microsoft Azure Yes 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
OverSOC Yes 
Runbook Studio Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.helixops.ai/products/bmc-helix-operations-management.html

Vendor Details

Company Name

EasyVista

Country

United States

Website

www.easyvista.com/products/ev-observe-proactive-monitoring

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools Yes 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance No 
Trace Individual Transactions Yes 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Product Features

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

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