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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

BMC Helix Operations Management serves as a comprehensive, cloud-native solution for observability and AIOps, specifically engineered to address the complexities of hybrid-cloud environments. Adopting a service-oriented perspective towards observability data is crucial for achieving effective AIOps results. It facilitates the integration of third-party observability inputs, including metrics, events, logs, incidents, changes, and topologies, into a unified IT data repository. This enables users to monitor service health and enhances the capacity for pinpointing root causes through automatically generated dynamic business service models. The AI-driven features improve the signal-to-noise ratio by employing event suppression, de-duplication, and correlation, all aimed at generating actionable insights. Users can quickly identify root causes with AI probability assignments to key causal nodes based on comprehensive data and service models. Additionally, the platform aids in preventing future incidents through proactive Business Service Health monitoring and AI-driven outage predictions. Troubleshooting is expedited via enriched logs and advanced analytics, while users can conveniently request and implement automations through BMC or other third-party tools, making management seamless and efficient. Ultimately, this solution empowers organizations to enhance their operational resilience and streamline management processes.

Description

Dash0 is an OpenTelemetry-native observability platform for developers and SRE teams. Metrics, logs, traces, and resources sit in one place, linked by OpenTelemetry semantic conventions, so you move from a slow trace to the logs around it without switching tools or rebuilding context by hand. Telemetry arrives over OTLP. There is no proprietary agent to install and nothing to re-instrument: send the OpenTelemetry data you already collect, and take it elsewhere unchanged if you ever want to. Dash0 ingests Prometheus metrics alongside OpenTelemetry, supports PromQL, and imports existing Prometheus alerting rules and Grafana dashboards. A Kubernetes operator handles collection across clusters, covering workloads, nodes, and control plane. Dashboards are built on Perses and defined as code, so they live in Git and ship through the same review process as the rest of your infrastructure. Checks and alerts are configured the same way. Heatmap drilldowns and filtering on high-cardinality attributes narrow a broad symptom down to the specific requests behind it. AI works on the data rather than in a chat window. Log AI infers severity for logs that arrive without it, extracts patterns, and groups related records, which makes unstructured output from third-party services searchable and filterable. Trace triage uses the SIFT framework to narrow a failing request toward a likely cause. Spend is visible in the product. You can see which services, attributes, and log volumes drive cost and cut them at the source, rather than reconciling a bill after the fact.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Akamai No 
Argo CD No 
BMC Helix Digital Workplace Yes 
BigHand AlertManager No 
Cilium No 
ClickHouse No 
Confluent No 
Fluentd No 
GitHub Copilot No 
Grafana Cloud No 
Istio No 
JavaScript No 
Kubernetes No 
Microsoft Teams No 
PagerDuty No 
Prometheus No 
Stripe No 
Terraform No 
Zed No 
ilert No 

Integrations

Akamai Yes 
Argo CD Yes 
BMC Helix Digital Workplace No 
BigHand AlertManager Yes 
Cilium Yes 
ClickHouse Yes 
Confluent Yes 
Fluentd Yes 
GitHub Copilot Yes 
Grafana Cloud Yes 
Istio Yes 
JavaScript Yes 
Kubernetes Yes 
Microsoft Teams Yes 
PagerDuty Yes 
Prometheus Yes 
Stripe Yes 
Terraform Yes 
Zed Yes 
ilert Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$0.00 per month
Completely transparent usage based pricing
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.helixops.ai/products/bmc-helix-operations-management.html

Vendor Details

Company Name

Dash0

Founded

2023

Country

United States

Website

www.dash0.com

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools Yes 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance No 
Trace Individual Transactions Yes 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis No 
Server Performance No 
Trace Individual Transactions No 

Database Monitoring

Anomaly Detection No 
Autodiscovery No 
Capacity Planning No 
Dashboard No 
Dependency Tracking No 
Historical Trend Analysis No 
Multitenancy No 
Notifications / Alerts No 
Performance Monitoring No 
Permissions / Access Controls No 
Predictive Analytics No 
Prioritization No 
Query Analysis No 
Resource Optimization No 
Troubleshooting No 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

Log Management

Archiving No 
Audit Trails No 
Compliance Reporting No 
Consolidation No 
Data Visualization No 
Event Logs No 
Network Logs No 
Remediation No 
Syslogs No 
Thresholds No 
Web Logs No 

Website Monitoring

Availability Testing No 
Event Logs No 
Event-Based Notifications No 
FTP Monitoring No 
Mail Server Monitoring No 
Maintenance Scheduling No 
Performance Metrics No 
Real Time Monitoring No 
Transaction Monitoring No 
Uptime Reporting No 

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