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Description

BMC Helix Operations Management serves as a comprehensive, cloud-native solution for observability and AIOps, specifically engineered to address the complexities of hybrid-cloud environments. Adopting a service-oriented perspective towards observability data is crucial for achieving effective AIOps results. It facilitates the integration of third-party observability inputs, including metrics, events, logs, incidents, changes, and topologies, into a unified IT data repository. This enables users to monitor service health and enhances the capacity for pinpointing root causes through automatically generated dynamic business service models. The AI-driven features improve the signal-to-noise ratio by employing event suppression, de-duplication, and correlation, all aimed at generating actionable insights. Users can quickly identify root causes with AI probability assignments to key causal nodes based on comprehensive data and service models. Additionally, the platform aids in preventing future incidents through proactive Business Service Health monitoring and AI-driven outage predictions. Troubleshooting is expedited via enriched logs and advanced analytics, while users can conveniently request and implement automations through BMC or other third-party tools, making management seamless and efficient. Ultimately, this solution empowers organizations to enhance their operational resilience and streamline management processes.

Description

We deliver data to a billion unique users daily. With over ten years of experience, cash-flow positivity, and sustained profitable growth, we consistently rank among the top five CDNs in the industry. While we deliver all types of content, video is our speciality—it makes up 90% of our traffic. Our clients range from live and VOD platforms like Starz, Rakuten TV, Udemy, and Sport1 to some of the world's largest social media networks. What sets us apart is our flexibility and client-focused approach. A distinction we take great pride in.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BMC Helix Business Workflows Yes 
BMC Helix CMDB Yes 
BMC Helix Continuous Optimization Yes 
BMC Helix Digital Workplace Yes 
BMC Helix Discovery Yes 
BMC Helix ITSM Yes 
BMC HelixGPT Yes 
Drupal No 
Joomla! No 
Magento No 
OpenCart No 
PrestaShop No 
SocialEngine No 
Stackreaction No 
WordPress No 

Integrations

BMC Helix Business Workflows No 
BMC Helix CMDB No 
BMC Helix Continuous Optimization No 
BMC Helix Digital Workplace No 
BMC Helix Discovery No 
BMC Helix ITSM No 
BMC HelixGPT No 
Drupal Yes 
Joomla! Yes 
Magento Yes 
OpenCart Yes 
PrestaShop Yes 
SocialEngine Yes 
Stackreaction Yes 
WordPress Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$990.00/month
Pricing is fully transparent with no commitment. Monthly Plans are included as well as Pay As You Go model.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.helixops.ai/products/bmc-helix-operations-management.html

Vendor Details

Company Name

DataCamp Ltd.

Founded

2011

Country

United Kingdom

Website

www.cdn77.com

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools Yes 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance No 
Trace Individual Transactions Yes 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

IT Management

Capacity Monitoring Yes 
Compliance Management No 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools Yes 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management Yes 
Root-Cause Diagnosis No 
Server Performance Yes 
Trace Individual Transactions No 

CDN

Content Acceleration Yes 
DDoS Protection Yes 
Load Balancing Yes 
Managed CDN Yes 
Multi-CDN Switching Yes 
Reporting/Analytics Yes 
Software Downloads Yes 
Transparent Caching Yes 
Video Streaming Yes 
Web Application Firewalls (WAF) Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Website Monitoring

Availability Testing No 
Event Logs No 
Event-Based Notifications No 
FTP Monitoring No 
Mail Server Monitoring No 
Maintenance Scheduling No 
Performance Metrics Yes 
Real Time Monitoring Yes 
Transaction Monitoring No 
Uptime Reporting Yes 

Alternatives

Alternatives

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