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Description
BMC Helix Network Management is a network observability and management platform built to help enterprises optimize performance and diagnose issues faster. The solution, formerly known as Netreo, gives teams visibility into network performance, bandwidth usage, interface status, incidents, and service health. It helps simplify network administration through automation, customization, integrations, automated device onboarding, and configuration management. Teams can use personalized dashboards and reports to improve data accuracy, operational efficiency, business continuity, and customer experience. BMC Helix Network Management also includes self-tuning features and automated recommendations that help network teams identify targeted optimization opportunities. The platform can send network incidents into BMC Helix, where network data can be correlated with other IT data for broader operational visibility. Its intelligent alerting capabilities use anomaly detection to suppress false positives and identify the true source of network problems. Automated service re-testing, incident correlation, root cause analysis, and issue resolution workflows help reduce alert fatigue and shorten MTTR. By combining observability, diagnostics, automation, dashboards, anomaly detection, and BMC Helix integration, BMC Helix Network Management helps IT teams manage complex networks with greater speed and control.
Description
ET Ducky serves as a comprehensive diagnostics platform and remote monitoring management (RMM) solution tailored for both Windows and Linux endpoints. It captures kernel-level events—utilizing ETW on Windows and eBPF on Linux—and processes them on the agent, ensuring that personally identifiable information (PII) is filtered out while leveraging AI to articulate the root causes of alerts in straightforward terms. Surrounding this foundational capability are essential RMM tools that enable teams to respond effectively, including a browser-based remote desktop, threshold alerts that come with pre-explained root causes, behavioral security measures like ransomware detection and host isolation, approved-script execution, insightful reporting, multi-agent queries, and fleet management functionalities. Notably, raw event data remains on the machine, with only the curated evidence and AI-generated conclusions transmitted to the cloud. Designed specifically for IT teams and managed service providers (MSPs), it aims to significantly reduce the time taken to resolve tickets that other solutions might only address superficially, integrating RMM, application performance monitoring (APM), and behavioral detection into a single streamlined product. Users can take advantage of a free tier by bringing their own AI key, while paid plans start at $39 per month, making it an accessible option for various organizations. Each feature is crafted to enhance operational efficiency and drive effective incident management.
API Access
Has API
No
API Access
Has API
No
Integrations
GitHub
No
Jira
No
ServiceNow
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$39/month (free tier available
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/products/network-management.html
Vendor Details
Company Name
ET Ducky
Founded
2026
Country
United States
Website
etducky.com
Product Features
Network Automation
Compliance Monitoring
No
Configuration Backup
No
Configuration Changes
No
Network Orchestration
No
Performance Monitoring
No
Tool Access Control
No
Vulnerability Assessments
No
Product Features
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
