Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

BMC Helix Discovery enables organizations to automatically identify assets and their interconnections with remarkable accuracy, reaching up to 100%. This cloud-native, SaaS-based system offers immediate insight into the dependencies of hardware, software, and services within multi-cloud, hybrid, and on-premises settings. By leveraging BMC Helix Discovery, IT service management, asset management, and infrastructure and operations management can be enhanced through informed decision-making. It assists IT operations teams in navigating the complexities of modern IT infrastructures, which encompass diverse environments including multi-cloud and hybrid setups. Furthermore, the platform is adept at managing a wide array of configurations, from mainframes to traditional and hyper-converged infrastructures, as well as containerized applications and cloud services, ensuring comprehensive visibility and control. In a rapidly evolving technological landscape, BMC Helix Discovery proves to be an invaluable tool for organizations striving to maintain efficiency and effectiveness in their IT operations.

Description

BMC HelixGPT is a next-generation AI engine that infuses generative and agentic intelligence directly into ITSM and ITOM workflows. It deploys a coordinated fleet of autonomous AI agents capable of answering questions, executing tasks, guiding users, and supporting service professionals across the entire incident and request lifecycle. The platform automatically identifies vulnerabilities, predicts change risks, and clusters incoming incidents to detect major issues early. Intelligent conversation models provide referenced, summarized answers that improve self-service adoption and reduce ticket volume. IT and business teams can build custom AI agents without complexity, creating tailored automation for their specific processes. HelixGPT operates with flexible deployment options—cloud or on-premises—and integrates seamlessly with leading LLM providers. By automating repetitive work and optimizing decision-making, it helps IT teams focus on higher-impact initiatives. Organizations adopting HelixGPT see higher productivity, lower operational costs, and significantly improved user satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BMC Helix Operations Management Yes 
BMC Helix Business Workflows No 
BMC Helix CMDB Yes 
BMC Helix Digital Workplace No 
Delinea Cloud Access Controller Yes 
Microsoft Teams No 
NovelVox Agent Accelerator No 
Skype No 
Slack No 

Integrations

BMC Helix Operations Management Yes 
BMC Helix Business Workflows Yes 
BMC Helix CMDB No 
BMC Helix Digital Workplace Yes 
Delinea Cloud Access Controller No 
Microsoft Teams Yes 
NovelVox Agent Accelerator Yes 
Skype Yes 
Slack Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.helixops.ai/products/bmc-helix-discovery.html

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.helixops.ai/products/helixgpt.html

Product Features

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

BMC Helix CMDB Reviews

BMC Helix CMDB

BMC Helix

Alternatives

Unravel Reviews

Unravel

Unravel Data
Apache Helix Reviews

Apache Helix

Apache Software Foundation
BMC Helix ITSM Reviews

BMC Helix ITSM

BMC Helix