Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The BMC Helix Configuration Management Database (CMDB) enhances the workflow of your ecosystem by providing a comprehensive, business-centric reference point for your assets and services. You can maintain precise data and service models for a vast array of configuration items, encompassing both on-premises and cloud offerings. It enables efficient tracking and management of hardware, software, and cloud service configurations along with their interrelationships. Evaluate the effectiveness of your configuration management strategies or policies through established KPIs. With BMC Helix Discovery, BMC Helix Client Management, and various built-in connectors, the CMDB can be automatically populated and updated in just a few minutes. You can also leverage robust integration tools and a rich API set to import and federate data from various external sources. Furthermore, it allows you to establish detailed role-based access controls for all items and attributes, ensuring that sensitive information is protected while still accessible to authorized users. This comprehensive approach ultimately leads to improved visibility and governance of your IT assets.
Description
BMC HelixGPT is a next-generation AI engine that infuses generative and agentic intelligence directly into ITSM and ITOM workflows. It deploys a coordinated fleet of autonomous AI agents capable of answering questions, executing tasks, guiding users, and supporting service professionals across the entire incident and request lifecycle. The platform automatically identifies vulnerabilities, predicts change risks, and clusters incoming incidents to detect major issues early. Intelligent conversation models provide referenced, summarized answers that improve self-service adoption and reduce ticket volume. IT and business teams can build custom AI agents without complexity, creating tailored automation for their specific processes. HelixGPT operates with flexible deployment options—cloud or on-premises—and integrates seamlessly with leading LLM providers. By automating repetitive work and optimizing decision-making, it helps IT teams focus on higher-impact initiatives. Organizations adopting HelixGPT see higher productivity, lower operational costs, and significantly improved user satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
BMC Helix Operations Management
Yes
BMC AMI Ops
Yes
BMC Helix Business Workflows
No
BMC Helix Digital Workplace
No
BMC Helix Discovery
Yes
Claroty
Yes
CyCognito
Yes
EcholoN
Yes
Faddom
Yes
Microsoft Teams
No
Integrations
BMC Helix Operations Management
Yes
BMC AMI Ops
No
BMC Helix Business Workflows
Yes
BMC Helix Digital Workplace
Yes
BMC Helix Discovery
No
Claroty
No
CyCognito
No
EcholoN
No
Faddom
No
Microsoft Teams
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/products/bmc-helix-cmdb.html
Vendor Details
Company Name
BMC Helix
Founded
2025
Country
United States
Website
www.helixops.ai/products/helixgpt.html
Product Features
CMDB
Change Management
Yes
Configuration Management
Yes
Data Visualization
Yes
Device Auto Discovery
No
IT Asset Management
No
Impact Management
No
License Management
No
Performance Management
Yes
Relationship Mapping
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No