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Average Ratings 0 Ratings

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features
design
support

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Description

The BMC Helix Configuration Management Database (CMDB) enhances the workflow of your ecosystem by providing a comprehensive, business-centric reference point for your assets and services. You can maintain precise data and service models for a vast array of configuration items, encompassing both on-premises and cloud offerings. It enables efficient tracking and management of hardware, software, and cloud service configurations along with their interrelationships. Evaluate the effectiveness of your configuration management strategies or policies through established KPIs. With BMC Helix Discovery, BMC Helix Client Management, and various built-in connectors, the CMDB can be automatically populated and updated in just a few minutes. You can also leverage robust integration tools and a rich API set to import and federate data from various external sources. Furthermore, it allows you to establish detailed role-based access controls for all items and attributes, ensuring that sensitive information is protected while still accessible to authorized users. This comprehensive approach ultimately leads to improved visibility and governance of your IT assets.

Description

BMC Helix ITSM elevates enterprise service management by combining proven ITSM capabilities with next-generation agentic AI. The platform streamlines support workflows by automating routine tasks and providing AI-assisted recommendations based on contextual insights. Integrated knowledge management ensures teams can capture, share, and reuse expertise across incidents, problems, and changes. AI-powered clustering identifies emerging issues early, enabling organizations to respond proactively and prevent service disruptions. Intelligent change risk analysis enhances innovation while reducing operational risk from high-impact modifications. Collaboration features, including ChatOps and guided swarming, accelerate resolution by connecting the right experts at the right time. With built-in discovery, configuration visibility, and unified service/operations insights, teams gain a complete understanding of their digital ecosystem. Helix ITSM drives measurable improvements in speed, accuracy, and service quality across complex enterprise environments.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BMC Helix Operations Management Yes 
Xurrent Yes 
BMC AMI Ops Yes 
BMC Helix Discovery Yes 
Claroty Yes 
Cutover No 
CyCognito Yes 
EcholoN Yes 
Faddom Yes 
InsightAppSec No 
Kovair QuickSync No 
OpsHub No 
Planview Hub No 
Rally Software No 
Salesforce Data 360 No 
SymphonyAI Apex No 
netTerrain DCIM Yes 

Integrations

BMC Helix Operations Management Yes 
Xurrent Yes 
BMC AMI Ops No 
BMC Helix Discovery No 
Claroty No 
Cutover Yes 
CyCognito No 
EcholoN No 
Faddom No 
InsightAppSec Yes 
Kovair QuickSync Yes 
OpsHub Yes 
Planview Hub Yes 
Rally Software Yes 
Salesforce Data 360 Yes 
SymphonyAI Apex Yes 
netTerrain DCIM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.helixops.ai/products/bmc-helix-cmdb.html

Vendor Details

Company Name

BMC Helix

Founded

2025

Country

United States

Website

www.helixops.ai/products/bmc-helix-itsm.html

Product Features

CMDB

Change Management Yes 
Configuration Management Yes 
Data Visualization Yes 
Device Auto Discovery No 
IT Asset Management No 
Impact Management No 
License Management No 
Performance Management Yes 
Relationship Mapping No 

Product Features

Change Management

Approval Workflow No 
Audit Trail No 
Automated Notifications No 
Change Calendar No 
Change Planning Yes 
Compliance Management Yes 
Prioritization No 
Release Management No 
Task Management No 
Tracking & Reporting No 
Training Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management Yes 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal Yes 

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