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Description
BILT is an innovative customer experience platform that delivers comprehensive 3D interactive instructions featuring voice, text, and animated support for a wide variety of products from numerous brands. Through its advanced 3D interactive Intelligent Instructions, users can confidently assemble, install, set up, maintain, train, and repair products with significantly reduced guesswork. The process starts with an overview of the product, detailing the number of individuals required, estimated time, total steps involved, necessary tools, and included parts. Users are empowered to navigate through guided steps, listen to audio instructions, read textual guidance, replay specific steps instantly, tap on any component for additional details, and manipulate 3D images by zooming or rotating to view the product from multiple perspectives. Additionally, BILT enhances the efficiency of brands and service teams by enabling customers to maintain and repair products more rapidly, thereby mitigating risks, lowering service expenses, decreasing warranty claims, and elevating the overall setup experience. By offering such detailed and interactive support, BILT not only improves customer satisfaction but also fosters brand loyalty through enhanced service experiences.
Description
DRVEN Parts™ empowers OEMs to transform intricate engineering data into engaging 3D parts catalogs, streamlining the process for dealers, technicians, and customers to easily identify and order the right components.
In contrast to conventional catalog software, DRVEN Parts™ operates on a unified product data infrastructure, integrating CAD, Bills of Materials, service details, manuals, and historical data, ensuring that each catalog is up-to-date with the most current product configurations. Users are able to manipulate assemblies in a 3D environment, enabling them to zoom in, rotate, isolate parts, view detailed exploded views, search by specific parts or products, and seamlessly transition from identification to inquiry or purchase.
These catalogs can be disseminated through various portals for dealers, distributors, technicians, and customers, which aids OEMs in minimizing order mistakes, reducing support call durations, enhancing self-service options, and increasing aftermarket revenue. Additionally, as part of the DRVEN platform, the Parts module integrates flawlessly with interactive work instructions and comprehensive operational product knowledge, thereby enriching the overall user experience. This interconnected system not only enhances efficiency but also fosters greater customer satisfaction by providing immediate access to essential information.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
$1000/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BILT
Founded
2015
Country
United States
Website
biltapp.com
Vendor Details
Company Name
DRVEN
Founded
2026
Country
United Kingdom
Website
drven.io
Product Features
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No
