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Description
With 15 years of experience in Business Intelligence specifically for Microsoft Dynamics and involvement in over 1,000 global projects, we have developed a plug-and-analyze BI solution that satisfies more than 80% of your analytical needs. BI4Dynamics can be implemented swiftly, providing a comprehensive BI solution within days, regardless of your organization's size, industry, or complexity level. This solution is compatible with all versions of Microsoft Dynamics, whether deployed in the cloud or on-premises. Our out-of-the-box BI offering is specifically designed for Microsoft Dynamics, providing unmatched flexibility that empowers your team to take charge of the BI initiative. From the moment of deployment, a complete Business Intelligence solution is available, ready to deliver valuable insights with just a few clicks. You will gain access to over 2,000 BI Fields (KPIs) the very next day after installing BI4Dynamics, easily retrievable through pre-configured Power BI or Excel templates, making your data analysis process seamless and efficient. This ensures that your organization is equipped with the tools necessary to make informed decisions rapidly.
Description
Dynamics Telephony unifies your telephone system with Dynamics 365
- Auto-lookup of customer in Dynamics 365 before you answer call
- Telephone controls embedded in Dynamics 365 (answer, transfer, etc.)
- Dial contacts directly from Dynamics 365 with a single click
- Full interaction history logged in Dynamics 365
- Telephone statistics unified with CRM data in Dynamics 365
- Incoming calls blended with Omnichannel
- Call outcome buttons automatically schedules follow-up activity
- All statistics available in Dynamics 365 dashboards and reports
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Dynamics 365
Yes
8x8
No
8x8 Contact Center
No
Asterisk
No
Avaya Aura
No
Avaya Cloud Office
No
Avaya Experience Platform
No
Cisco AnyConnect
No
Cisco CX Cloud
No
Cisco Finesse
No
Integrations
Microsoft Dynamics 365
Yes
8x8
Yes
8x8 Contact Center
Yes
Asterisk
Yes
Avaya Aura
Yes
Avaya Cloud Office
Yes
Avaya Experience Platform
Yes
Cisco AnyConnect
Yes
Cisco CX Cloud
Yes
Cisco Finesse
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$15.00/month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
BI4Dynamics
Founded
2011
Country
United Kingdom
Website
www.bi4dynamics.com
Vendor Details
Company Name
Dynamics Telephony
Founded
2014
Country
Ireland
Website
www.dynamicstelephony.co.uk
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
No
Data Analysis
No
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
No
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No
Telephony
Auto-Dialer
Yes
Call Center Management
No
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
No
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
No
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
