Compare BDM Voice vs. ZCloud

Choosing the right telephone system for your business can feel daunting due to the plethora of available options. For those who have the time, please continue reading to explore various alternatives. However, if your schedule is tight, feel free to reach out to us; our experts will assist you in identifying a solution tailored to your specific needs. BDM adopts a unique perspective on telephony solutions. We consider your particular business requirements, which may include factors like company size, geographical location, remote working habits, the number of locations, and available network connectivity, to recommend the most fitting solution. Often referred to as hosted telephony, Cloud Telephony, or VoIP (Voice over Internet Protocol), this system connects directly to a data network, minimizing hardware requirements. You can choose to use a traditional desktop handset, a desktop computer equipped with a headset, a smartphone, or even a combination of these devices, providing flexibility and convenience for your communication needs. This adaptability allows businesses to create a setup that best fits their operational style and employee preferences.

The audio recording system is capable of monitoring and capturing data from various telephony platforms, VoIP systems, and any audio streams that utilize SIP and RTP protocols. This solution can be implemented on your organization's servers, or alternatively, audio traffic can be routed through a VPN tunnel to be recorded on our dedicated servers. The system ensures that recordings persist even during network disruptions, automatically uploading the files once the connection is restored. Multiple monitors can be recorded simultaneously, regardless of their positions or orientations, and during playback, these aspects are utilized to replicate the view as perceived by the agent. Each monitor is saved as a separate file, providing flexibility for playback speed and integration options. Users can create an unlimited number of custom forms, with each form capable of containing multiple categories, and each category can house numerous questions. Additionally, questions and categories can be shared across different forms, which not only promotes consistency in inquiries but also facilitates the ability to report on similar metrics across various datasets. This flexibility makes it easier to tailor the recording and reporting process to meet specific organizational needs.