Compare BC Platforms vs. Cortellis

Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations. Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention. Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount. QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations. API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.

SciSure is a Scientific Management Platform built to support the full range of laboratory operations for scientific organizations. It combines ELN, LIMS, and Health & Safety functionality, giving teams a single system to document experiments, track sample lineage, manage chemical inventory, and run structured, audit-ready compliance processes. Instead of relying on disconnected systems, organizations get one governed platform that improves reproducibility, increases visibility into lab operations, and reduces risk as they scale.

Gearset is a full‑featured Salesforce DevOps solution built for the enterprise, giving teams the tools to adopt best practices across every stage of the DevOps lifecycle. From metadata and CPQ deployments to CI/CD, testing, code analysis, sandbox seeding, backups, archiving, and observability, Gearset gives teams unmatched insight and control over their Salesforce workflows. Over 3,000 organizations — including names like McKesson and IBM — rely on Gearset to deliver with security and scale in mind. With advanced governance, detailed audit trails, SOX/ISO/HIPAA support, multi‑team pipelines, integrated security checks, and adherence to ISO 27001, SOC 2, GDPR, CCPA/CPRA, and HIPAA, Gearset combines enterprise‑ready compliance with rapid onboarding and an intuitive interface — all in one platform. Leading firms in finance, healthcare, and tech trust Gearset to power their DevOps initiatives without adding complexity.

Meet Healthee—your intelligent healthcare navigation platform. Healthee takes the guesswork out of healthcare by delivering clear, personalized answers to employees’ healthcare and benefits questions—instantly. Employees can seamlessly navigate their existing health plans with on-demand guidance, all in one intuitive, mobile-first experience. Powered by Zoe, Healthee’s AI-powered Personal Health Assistant, employees receive tailored insights into coverage, costs, and care options—helping them make smarter decisions that reduce unnecessary healthcare spend. Healthee also simplifies open enrollment with easy-to-use plan comparison tools, guiding employees to the plans that best fit their needs and expected usage. This drives better plan selection, fewer surprises, and meaningful cost savings for both employees and employers. For HR teams, Healthee reduces administrative burden by delivering fast, accurate benefits support without changing existing plans. For finance leaders, claims analytics and cost insights provide visibility into utilization trends and key cost drivers, empowering CFOs to optimize plan design and control rising healthcare costs. The result: confident employees, healthier organizations, and a more cost-effective benefits strategy—right at your fingertips. Built for benefits managers and HR leaders, Healthee serves as a total benefits administration solution that consolidates 50+ point solutions into one intelligent hub. From FSA and HSA guidance to mental health navigation, telemedicine, and EAP access, Healthee connects every benefit in one place—increasing utilization, reducing cost-per-claim, and eliminating benefits fragmentation. Real-time analytics surface which benefits are underused so managers can reallocate budget strategical

Feroot Security is a global leader in AI-powered website and web application compliance and security. Feroot AI protects digital experiences from hidden threats while continuously enforcing compliance with PCI DSS 4.0.1, HIPAA rules on online tracking technologies, CCPA/CPRA, GDPR, CIPA, and over 50 global laws and standards. The Feroot AI Platform replaces manual compliance work and operational overhead with continuous automation. What once required months of effort across security, engineering, and legal teams can now be deployed in minutes, delivering real-time protection and audit-ready evidence. Feroot unifies critical capabilities into a single platform, including JavaScript behavior analysis, web compliance scanning, third-party script monitoring, consent enforcement, and data privacy posture management. It is purpose-built to detect and stop web-based threats such as Magecart, formjacking, e-skimming, and unauthorized tracking on high-risk assets like payment pages, login flows, iframes, and healthcare portals. Trusted by Fortune 500 enterprises, healthcare providers, retailers, SaaS platforms, utilities, payment service providers, universities, and public sector organizations, Feroot safeguards hundreds of millions of users worldwide. Feroot AI solutions include PaymentGuard AI, HealthData Shield AI, AlphaPrivacy AI, CodeGuard AI, and MobileGuard AI. Visit feroot for more information.

XpertCoding by XpertDox is an AI medical coding software that utilizes advanced artificial intelligence, machine learning, and natural language processing (NLP) to automatically code medical claims within 24 hours. This software streamlines and enhances the coding process, ensuring faster and more accurate claim submissions and maximizing financial returns for healthcare organizations. Features include a comprehensive coding audit trail, minimal need for human supervision, a clinical documentation improvement module, seamless integration with EHR systems, a business intelligence platform, a flexible cost structure, significant reduction in claim denials and coding costs, and risk-free implementation with no initial fee and a free first month. XpertCoding's automated coding software ensures timely payments for healthcare providers & organizations, accelerating the revenue cycle and allowing them to focus on patient care. Choose XpertCoding for reliable, efficient, and precise medical coding tailored to your practice.

AddSearch transforms the way organizations connect users with information. More than just a traditional site search, AddSearch now offers AI Answers and AI Conversations, enabling businesses to deliver direct, conversational, and context-aware responses to user queries. These advanced capabilities complement AddSearch’s proven site search and content recommendation solutions, helping organizations create effortless, engaging, and personalized digital experiences. With AddSearch, you can choose between AI-driven answers, conversational interfaces, or lightning-fast search results—all fully customizable for websites, e-commerce platforms, or web applications. Our Crawler and Indexing API ensure your content is always up-to-date, while our expert implementation services save valuable developer time and maximize results. Today, nearly 2,000 customers worldwide—across Media, Telecommunications, Government, Education, E-commerce, and more—trust AddSearch to provide best-in-class search and AI-driven discovery. AddSearch product portfolio includes: - AI Answers – instant, accurate, and direct responses powered by generative AI. - AI Conversations – natural, chat-like interactions for deeper user engagement. - Autocomplete & Smart Ranking – predictive suggestions and optimized result ordering. - Personalized Search – tailored experiences based on behavior and preferences. - Content & Product Recommendations – boost engagement and conversions. - Advanced Analytics – insights into user behavior - Flexible Content Controls – include/exclude content, synonyms, filters, and facets, promote - Enterprise Features – SSO, organizational user management, audit logs, SLA up to 99.999%. - Seamless Implementation – works with any CMS, via crawler or API

6,000+ companies trust Files.com to automate and secure business critical transfers. We obsess about security, compliance, reliability, and performance so your critical business processes just work every time. Easily manage any transfer flow without writing scripts or code, and onboard workloads and partners effortlessly. We support standard file transfer protocols (FTP, SFTP, AS2) for working with external partners and also provide native apps for high performance internal transfers. As a fully Cloud-Native SaaS, there are no servers for you to buy or maintain, there is no installation required, and high availability and redundancy are built in and free. Our InfoSec Program is audited annually by Kirkpatrick Price, a leading information security CPA firm. Our audit covers the scope of the entire Files.com business (not just datacenter operations) and names Files.com specifically. Beware of smaller competitors who try to pass off someone else’s audit as their own. Technical capabilities include encryption at-rest and in-transit, four types of two-factor authentication, nine enterprise identity (SSO) integrations, configurable password and session policies, and a perfect “A+” score from Qualys SSL Labs.

Cloverleaf is an AI-powered coaching platform that turns assessment data, HRIS events, and calendar context into proactive, personalized coaching delivered in Slack, Microsoft Teams, Workday, and email. Cloverleaf is built on trusted behavioral assessments including DISC, CliftonStrengths, and Insights Discovery — with over 10 validated assessments available in one platform. On average, customers reduce assessment spend by 32% while gaining continuous AI-powered coaching from that data. Coaching is tailored to the individual and the specific people they're working with and the context of the moment. Before a difficult 1:1, a cross-functional standup, or a performance review, coaching arrives specific to that meeting, those people, and that interaction. Employees don't need to log into another system or think about what to ask. Cloverleaf anticipates what will be most helpful and delivers it in real time. Organizations align coaching to their own leadership frameworks and competency models, ensuring development reinforces their standards. HRIS integration triggers coaching automatically during promotions, manager changes, team transitions, and performance cycle milestones. First-time managers receive coaching on delegation, feedback, and team dynamics for their specific new team from day one. Talent and HR leaders get visibility into coaching engagement, capability reinforcement, and development trends by team, department, or organization. Development is measured by behaviors being practiced, not just courses completed. Cloverleaf is SOC 2 Type II compliant, GDPR-aligned, and ISO 27001 certified. Trusted by 45,000+ teams across organizations to strengthen manager effectiveness, engagement, and retention. 86% of users report improved team performance.

Process Street is the Compliance Operations Platform built for teams that need to move fast without breaking standards. It combines document control, workflow automation, and AI-powered oversight in a single system so every policy is followed, every step is tracked, and every audit is effortless. Unlike legacy GRC tools or static SOP docs, Process Street turns compliance into a living system. Policies are documented in governed, version-controlled Pages. Those policies are executed through dynamic workflows with built-in task assignment, approvals, and forms. Every action is logged, monitored, and optimized in real time by Cora, our AI compliance agent. Used across industries like financial services, real estate, healthcare, and manufacturing, Process Street helps teams automate employee onboarding, streamline audits, manage policy updates, enforce vendor reviews, and run critical processes at scale. No code required. No micromanagement. Just proof that work gets done right, every time. Companies like Salesforce, Colliers, Drift, and Hartford Healthcare trust Process Street to eliminate busywork, improve operational visibility, and reduce compliance risk across the business. With native integrations, role-based access, audit trails, and ISO-aligned workflows, it is the platform that makes compliance a competitive advantage. From onboarding to audits, Process Street is how high-stakes teams enforce standards, automate execution, and prove compliance by default.